Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Bring along your passion and join our Growth Partnerships team to do your life's best work .(sm) In this role as Partner Manager, you serve as the primary contact for multiple channel partners for our Optum Insight business.

　　The Partner Manager builds/maintains and expands relationships with the partner’s leadership team and the partner’s stakeholders utilizing Optum solutions. You’ll serve as the partners’ primary contact, overseeing the delivery of products and services to, or through, the partnership. As these accounts are sales channels, you’ll work with each of your partners to get as many of their customers using our products as possible, requiring collaboration across departments with the partner and internally. You’ll work closely with sales to determine how we can expand and grow the partnership with additional solutions.

　　Generally, work is self-directed and not prescribed

　　Works with less structured, more complex issues

　　Serves as a resource to others

　　You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

　　Primary Responsibilities:

　　Builds an effective partner account plan that addresses partner’s business needs (current and emerging), supports growth, provides measurable value, and increases partner engagement/loyalty. Partner with sales on new growth opportunities through a deep understanding of partner’s business goals

　　Develop and refine partner strategy by participating in due diligence, scoping, and design sessions with the partner formally and informally, and to continually identify needs of partner

　　Act as a partner advocate and proactively partner with and lead teams to exceed partner expectations

　　Actively participate in partner renewals identifying expansion opportunities, facilitating the contract changes and updates as needed

　　Establishes, cultivates and manages the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor/partner to the partner

　　Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and increase the impact Optum has on the partner’s business

　　Create value story consistent with the partner strategy. Present value of Optum solutions to various levels within the partner, including executives, decision makers and key influencers. This may include on-site or virtual meetings

　　Ensuring delivery to partner per contractual obligations. Ensure reporting of any performance guarantees. Negotiate contractual agreements, statements of work, and performance guarantees. Serve as liaison with contracting/legal/finance

　　Oversee cross functional partner teams on the delivery of all services; works with the team to leverage internal resources to address performance issues (escalate as needed) to drive resolution

　　Ensures the realization of expected partner revenue through achieving renewal, revenue attainment and partnering with sales on growth initiatives

　　Key executive liaison between our partners and Optum BU leaders (shared with CE)

　　Responsible for business process management and entry of timely updates to CRM System (SF.com), including but not limited to partner planning, opportunity management, contact management, current solution footprint, etc

　　Responsible for partner Loyalty Survey identification/administration including identification of contacts to be surveyed, pre-survey outreach, post-survey follow-up, driving action plans based on individual and partner survey feedback, and ongoing maintenance of information into SF.com and SatMetrix

　　Ensure partner Satisfaction and partner willingness to serve as a reference

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Undergraduate degree equates to 4-8 years of work experience.

　　Required Qualifications:

　　5+ years of experience working with all levels of leadership including senior-level c-suite executives and demonstrating progressively increasing responsibility for partner relationship management and consultation

　　4+ years of equivalent experience

　　Solid financial acumen and experience with experience analyzing financial information and determining forecasts

　　Experience managing large or complex partner relationships

　　Proven negotiation/influence, collaboration, and listening skills

　　Proven ability to consult with partners to meet their business objectives

　　Demonstrated ability to message, position, and present information for maximum customer impact and influence

　　Ability to effectively navigate and drive results in a highly complex, matrix environment

　　Reside in the USA

　　Travel up to 50% of the time to meet with onsite partners and attend annual events

　　Preferred Qualifications:

　　Healthcare experience

　　Experience with complex solutions or partnerships

　　*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

　　California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

　　#RPO, #Green