Position : Out of Territory Technician

　　Location : Cincinnati, OH

　　This position is located in Dublin, OH

　　Primary Duties

　　This position will be responsible for troubleshooting and repairing fiber plant for both Installs and Repairs within the Field Operations I&R group

　　Reviewing and interpreting work orders, circuit diagrams and following departmental standard practices

　　Reviewing and analyzing complex schematic drawings to determine work to be done and sequence of tasks

　　Uses various test and power equipment, and hand tools to identify and isolate service issues from the Central Office through the outside network plant including within the customer premise

　　Responsible for installation and repair of fiber to the Business services

　　Install and repair video, voice, and data services for strategic, large, and general businesses

　　Performs installation and repair functions for Broadband service and WIFI Hotspots

　　Must be skilled in the turn-up and maintenance of routers, bridges, hubs, access points, and other CPE elements used in data networking

　　Performs installation and repair of Static IP, IP assignment, and related management

　　Responsible for installation and repair of wired and wireless networking

　　Various business services and features can be involved, such as hunting, Line/Number Porting, etc.

　　May install fiber connections in the central office and/or fiber connections in the fiber environment

　　Will be required to work on various system power components including but not limited to: batteries, power supplies, and inverters

　　May be required to install, turn-up, repair, and maintain MDU ONT in various locations including but not limited to: outside plant and on customer premise

　　Turn-up FTTH OLT network elements Turn-up FTTH PONS from CO to FDH

　　Repair and maintain FTTH network elements and links

　　Responsible for the permanent repair of cut and damaged cables through fiber splicing procedures

　　Responsible for installation and repair of fiber from Central Office to Premise

　　Receives and interprets repair and install assignments using a tablet and/or laptop computer

　　Repairs Fiber conductors in aerial, buried, underground cable environments as well as customer owned inside wire

　　Responsible for Fiber No Light repair

　　Responsible for B-wire process and repair

　　Adheres to all Company safety standards and protocols

　　Interfaces with repair center technicians and other support groups to resolve customer problems

　　Utilizes various test and power equipment, and hand tools to identify, isolate and install service issues in the outside network from the Central Office to the customer premise

　　May be required to be dispatched on repairs and installations of residential High Speed Internet and Video services in the network

　　Experience/Background

　　Demonstrated experience in the installation/repair of business communication and data systems to include but not limited to phone systems, voice mail platforms, and office LAN's

　　Demonstrated experience in the installation or repair of VOIP systems

　　Demonstrated experience in customer premise inside wire repair and replacement

　　Demonstrated experience in use of test equipment and interpretation of test results

　　Demonstrated experience in the repair of High Speed Internet and video services

　　Demonstrated experience in an assignment requiring significant customer interaction

　　Demonstrated ability to work independently as well as in a team environment

　　Demonstrated experience in use of a PC and desktop applications

　　Demonstrated experience with wired and wireless networking

　　Prerequisites

　　Experience in test equipment that isolates and locates outside plant cable trouble

　　Experience in customer contact position

　　Pole climbing

　　Knowledge of telephony wiring and the ability to perceive differences in wiring color

　　Physical Requirements; able to lift heavy loads up to 85 lbs.

　　Safety Requirements: safety shoes; weight restriction policy applies

　　Satisfactory performance rating

　　Satisfactory attendance record in last twelve months

　　Knowledge of Company products and services a plus

　　Knowledge of volt/ohm meters and other various pieces of test equipment

　　Climbs poles and drives company vehicle

　　May be required to cross train others

　　Work Environment

　　Work location: various

　　Works in all types of weather

　　Works in all types of customer environments

　　May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays

　　Climbs poles in order to perform repair work on aerial cable facilities

　　Must be trained and/or certified in safe pole climbing

　　May work aloft for extended periods of time

　　May be required to quality for #10,000 GVW CDL Certification

　　Altafiber : We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security

　　Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

　　We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.