Job Description

Oracle Customer Success Services helps customers achieve both IT and financial goals by focusing on the continual operational improvement of the Oracle stack (servers, storage, database, middleware, and applications and Oracle SaaS, PaaS, and IaaS cloud solutions). From planning to optimizing, Oracle CSS spans all phases of the Oracle solution lifecycle, helping customers align their IT and business strategies, improve system performance, and gain a competitive edge.

Oracle CSS helps customers proactively handle their Oracle investment for maximum business results. A designated team of service engineers, technical account managers, and product authorities provides highly engineered solutions—including validated methods; standard methodologies; and proactive, personalized assistance—to help ensure continual operational improvement, smoother upgrades, higher system availability, and better overall system performance. The result is a distinctly superior Oracle ownership experience. Depending on the chosen level of service engagement, customers can customize the scope and frequency of these flexible offerings to match their specific business needs. This highly engineered approach to continual operational improvements helps customers extract more value from their Oracle systems—with greater speed and less disruption to their business.

As the CSS Sales Rep; you’ll be responsible for closing service engagements within a defined set of accounts, selling to Government and Education Accounts with up to 40% travel.

#LI-VC7

Career Level - IC4

Responsibilities

Sell advanced customer support services to existing Oracle customers in State and Local Governments and Education (SLED) accounts. Service products include fixed scope optimization services, time and material services, annual service request management services, and managed services. The sales representative primarily finds new customers and generates new business. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.

Qualifications

Possess strategic account planning and effective presentation skills over Web Conference and in person.

Collaboration skills with both internal and external partners.

Possess extensive knowledge of consultative selling of strategic service solutions within commercial accounts.

Be a “hunter” with a proven track record to gain immediately creditability with C-level executives.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $93,000 to $185,200 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 50/50.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and ADD

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer