Job Description

　　As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

　　As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

　　Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.

　　Responsibilities

　　The Customer Success Services (CSS) is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. CSS covers the majority of large scale Oracle customers.

　　Oracle Customer Success Services (CSS) provides unmatched, tailored support that ensures organization’s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.

　　CSS is industry-leading expertise with the highest customer satisfaction to support organization’s business every step of the way.

　　Exposure of different Oracle Advance Security Products in Oracle’s Portfolio e.g. Oracle Key Vault, AVDF, Data Masking & Subsetting, Data Safe, Label Security etc.

　　In Depth Knowledge of RAC, GoldenGate, Data Guard, Oracle Advance Security and it’s troubleshooting methodologies.

　　Designs, creates and maintains databases in a client/server environment.

　　Works on more complex, larger and higher importance/impact databases and projects.

　　Implement, enforce and adhere to Disaster Recovery plan for platforms

　　Install, patch, upgrade, configure, tune and maintain the Oracle databases

　　Analyze performance issues in the application, concurrent manager and database tiers

　　Provide assistance to development teams with tuning database queries, reviewing and testing patches, configuration and code migrations. Develop purging, archiving, and cloning strategies,

　　Provide 3rd and 4th level Oracle database support for complex issues.

　　Participate on customer driven projects

　　Provide technical Implementation Support for all aspects of database management such as database lifecycle management, monitoring, support, disaster recovery, compliance, and standards.

　　Help Customer to implement new Oracle database versions, features, tools, and technologies with an Enterprise perspective to meet customer needs while maintaining a secure database environment.

　　Available to work in 24X7 capability.

　　Strong Performance tuning skills – Query level tuning / DB tuning / Memory level tuning.

　　Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc.

　　Strong DBA skills and relevant working experience with Oracle Database 11g and 12c.

　　Experience implementing high availability features of Oracle Database.

　　Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.

　　Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage.

　　Sharp technical troubleshooting skills.

　　Good understanding of support processes.

　　Ability to manage escalated technical situations & develop action plans.

　　Ability to spot proactive services that benefit of customer.

　　Ability to facilitate issues with Development and Support.

　　Strong analytical skills.

　　7+ years of experience with Oracle Database as an DBA/Consultant/Support Engineer.

　　BE/BTech and/or MS in Computer Science or equivalent preferred.

　　Oracle OCP DBA / OCI / ADB Certification - Preferred.

　　Some travel may be required (10-25%)

　　As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

　　As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

　　Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracles core products, applications, and tools is important.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer