8814BRCompany Summary:As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:8814BRExternal Job Title:Assoc Account ManagerPosition Responsibilities: Customer Support

　　Respond to general non-sales related customer inquiries

　　Interface with client sales organization & finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questions

　　Support client sales organization on general customer inquiries and opportunities

　　Escalate and follow-up on support and service calls as necessary

　　Sales Support

　　Process various orders and contract requests including add-ons, license expansions, renewals, purchase orders, as well as other routine contract transactions (such as Mergers and Acquisitions, non-disclosures, and other routine changes to customer agreements)

　　Update customer database and ensure accuracy of information

　　Account Administration

　　Prepare customer activity & performance reports and create spreadsheets for various support-related statistics for internal use as well as for external use by clients as needed

　　Perform general e-mail communications related to Deltek events, service changes, or outages

　　Forward downgrade, cancellation and reinstatement requests to ACC team

　　Process and track client name and address changes through Contracts & Billing Group

　　Coordinate with the billing team on invoice changes and corrections; as well as e-billing requests

　　Process tax adjustment requests through the sales tax portal

　　Process and track client primary contact change requests

　　Work Location:Philippines, Makati City Qualifications:

　　Bachelor’s degree in Business, Finance, or related

　　2-5 years experience in Contract management, customer service experience in a technology related environment; experience with ERP a plus

　　Strong organizational skills with attention to detail and accuracy

　　Excellent customer service skills and interpersonal, verbal and written communication skills

　　Familiarity managing database information

　　Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.