Job Description:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Job Description:

　　This role is responsible for providing analytical support in a Global Markets operations function for one or more operations product areas. These individuals are responsible for the analysis and resolution of highly complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve. They may manage projects and/or the introduction of new initiatives, systems, products/services and processes and coordinate necessary expertise across multiple operations functions and/or products.

　　This role will support our Reference Data Services (RDS) group.

　　Who we are:

　　The Global Banking and Market (GBAM) Operations group is a centralized operations team supporting Global Markets, Global Wealth Investment Banking, Corporate Treasury, and Corporate Investments lines of business. GBAM Operations provides operational support to our clients and business partners day to day in the processing and settling of transactions through trade capture, allocating, confirming, and clearing trades. By maintaining a sound and structured control environment, GBAM Operations minimizes financial, reputational, and operational risks from occurring during the settlement of over $1 trillion in cash and securities each day.Global Reference Data Services (RDS) is an organization within GBAM Operations that manages the creation and maintenance of account level reference data, including standing settlement instructions, to facilitate the processing and settlement of trades across all global market product classifications. In addition the team receives, digitizes and reports on account level documentation in order to meet firm and client regulatory requirements.

　　Responsibilities:

　　Confirms loan documentation for accurate trade settlementsPartners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groupsManages post-trade management and logistics, settlement pricing and closing coordinationAnalyses and resolves highly complex operational problemsSupports ad hoc projects for new processes or industry initiativesProcesses loans end-to-end with accurate data input into various credit and operating systemsThe RDS Operations Professional plays a fundamental and influential role in driving the execution of strategic change initiatives, enabling the team more time to focus on the client. In addition, the individual serves as a leader and escalation contact for the team. You will join a close-knit and industrious group of professionals where you will soon begin impacting the business and our clients by:Developing deep product and operational knowledge of account onboarding and maintenance across multiple products and jurisdictions within global markets for institutional clientsDelivering on strategic change commitments that will drive automation and self-service for account and SSI onboarding and maintenance requestsExploring methods to enhance processes, further reduce risks, and boost client satisfactionEngaging in cross-team collaboration and gaining exposure to diverse product linesResearching and resolving key business and risk problems while partnering with legal, compliance, technology and operationsBuilding and maintaining strong relationships with internal and external business partners in the US, UK, and AsiaProduct and Process lead for the teamEscalation management for the products coveredInfluence team members and business partners on process improvements and strategy of product as well as day to day BAU

　　This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

　　Managerial Responsibilities:

　　• Diversity & Inclusion: Creates an inclusive team where members are treated fairly and respectfully.

　　• Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.

　　• Enterprise Advocate: Delivers clear and concise messages that motivate, convey the "why" and connect contributions to business results.

　　• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

　　• People Manager & Coach: Knows and develops team members through coaching and feedback.

　　• Financial Steward: Manages expenses and demonstrates an owner's mindset.

　　• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

　　• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

　　Required Skills:

　　Conflict ResolutionChange ManagementCollaboration - Excels in working among diverse viewpoints to determine the best path forwardCritical Thinking - Commitment to challenging the status quo and promoting positive changeAnalytical Thinking - Experience in connecting with a diverse set of clients to understand future business needsData AnalysisLearning Agility - a continuous learnerStrategic Thinking - Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions; Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseProblem SolvingRelationship Building - Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the worldTeamwork

　　Desired Skills:

　　Problem Solving - Ability to problem-solve and take ownership of process improvementsExcellent verbal and written communication skills with ability to communicate with various stakeholders at senior levelsProven experience in operations or project management (5-10 years preferred)Multitasking - Ability to work in a diverse and fast-paced environmentTime ManagementCommitment to delivering excellenceDecision Making - Highest degree of integrity / ethical standards and sound judgmentRisk Management Awareness

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40