Overview

　　Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

　　As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

　　A successful candidate will demonstrate:

　　Management Skills: Capable of managing and developing members on a team to ensure operational soundness

　　Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

　　Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

　　Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

　　Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks

　　Influence: Capable of building rapport with different personalities to drive positive results

　　Agility: Able to process information and move quickly through problem resolution

　　Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

　　Responsibilities

　　The essential functions of the job include, but are not necessarily limited to, the following:

　　Operational oversight for a branch location, ensuring compliance with all branch operations policy and proceduresResearch and resolve transaction/cash discrepanciesHiring, supervision, and performance management of service line associatesProcessing transactions accurately and efficientlyFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needsQualifications

　　Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations managementPreferred Area of Experience: Management or supervisory experienceSkill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management