Job Description

　　When it comes to experiencing nature on its grandest scale, look no further than Grand Canyon Lodge located in Grand Canyon National Park, Arizona. Here, at the North Rim of the canyon, you can experience what few get to enjoy, with incomparable formations and scenic views of this 7th wonder of the world. The Operations Manager is responsible for the work that is carried out by the Front Desk and reservations. Coordinates front office guest services at the site so that staff members and guest experience a positive impression of the facility.

　　Job Responsibilities

　　Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.

　　Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.

　　Meet and exceed the expectations of our customers and clients

　　Supervise and monitor team members to ensure a high level of guest service is delivered at all times. Empower staff to answer questions and make appropriate decisions.

　　Develop and be accountable for a safety culture that builds a work environment where no one gets hurt.

　　Maintain the highest level of Customer Service and Integrity by understanding all aspects of hospitality.

　　Directly participate and support all Operations of the Front Office areas.

　　Maintain budget guidelines as set forth by direct Supervisor, Controller, or General Manager and establish and track cost savings wherever possible.

　　Meet with the Office team to review issues, disseminate information and formulate a plan of action each week.

　　Maintain constant knowledge of current and future functions and events.

　　Responsible for clear and timely communications relative to all Front Office Operations.

　　Ensure all Staff Schedules: minimizing overtime hours, honoring schedule restrictions, Time off Requests, and business demands.

　　Handle all discipline issues within the department, prepare documentation and meet with employees.

　　Ensure departmental projects are completed in a timely manner.

　　Ensure all employees are in accordance with the policies and procedures set forth in the employee handbook.

　　Qualifications

　　Bachelors Degree in the hospitality field or related work experience is preferred.

　　Further courses in guest services preferred.

　　A proven understanding of personal computers is essential.

　　Five years in related hospitality services or similar experience with two years of Mangement Experience

　　Experience in all facets of providing guest services.

　　Must be able to lead, motivate, and communicate effectively with others.

　　Strong organizational abilities are essential.

　　Dedication to the mission of the conference center.

　　This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

　　Education

　　About Aramark

　　Our Mission

　　Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

　　At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

　　About Aramark

　　The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .