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Operations Manager II
Operations Manager II-February 2024
Chicago
Feb 10, 2026
About Operations Manager II

  Aon is looking for an Operations Manager II in Chicago!

  Are you looking to be a member of an industry-leading team? Do you want to deliver innovative and effective solutions? If you said yes, then apply to join our Commercial Risk Operations team in Chicago!

  Aon is in the business of better decisions

  At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

  Job Overview

  The Operations Director will report to the Commercial Risk COO. You will be responsible for delivering optimal results through the successful deployment and execution of initiatives that support U.S. CRS (e.g. ,Limit of Liability, Broking lever compliance, training and education, E&O mitigation, and Policy Intake & Delivery). You will play a key role in helping the US to optimize operations, allocate resources appropriately, and grow PTI. You will need to develop a detailed knowledge of the business and Aon’s internal processes and procedures to drive the organization to higher level of efficiency and performance.

  Responsibilities

  Partner with the Commercial Risk COO to deliver optimal results through implementation and coordination of key operational business initiatives.

  Support the business in driving new growth and expanding margin.

  Assist in the successful implementation of the 3X3

  Help implement solutions to free-up client facing colleagues to sell new business, service existing clients and develop client relationships.

  Partner with finance to improve cash flow and reduce expenses.

  Assist in managing the appropriate allocation of resources in US practice groups

  Drive key change and transformation initiatives identified by senior management.

  Support the implementation of operational objectives agreed to by Global CRS Leadership

  Strengthen compliance programs.

  Assist in the execution of technology strategies.

  Qualifications

  Bachelor’s Degree in Accounting, Finance or Business; MBA preferred

  Minimum 7 -10 years of finance and/or operational experience

  Ability to implement and manage financial controls

  Strong project management, organizational, and communication skills

  Aptitude to understand key drivers of profitability and operational performance

  Insurance Brokerage experience a plus

  P&C license a plus

  Proficient in MS Office and Pivot Tables

  Able to work in a complex global matrix environment

  Demonstrated leadership skills

  The salary range is $80,500 - $120,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on geographic location.

  This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus and production incentives in addition to base salary. The amount of any bonus and production incentives varies and is subject to the terms and conditions of the applicable incentive plan.

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected] .

  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

  The salary range is $80,500 - $120,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on geographic location.

  This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus and production incentives in addition to base salary. The amount of any bonus and production incentives varies and is subject to the terms and conditions of the applicable incentive plan.

  2538262

  Aon is looking for an Operations Manager II in Chicago!

  Are you looking to be a member of an industry-leading team? Do you want to deliver innovative and effective solutions? If you said yes, then apply to join our Commercial Risk Operations team in Chicago!

  Aon is in the business of better decisions

  At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

  Job Overview

  The Operations Director will report to the Commercial Risk COO. You will be responsible for delivering optimal results through the successful deployment and execution of initiatives that support U.S. CRS (e.g. ,Limit of Liability, Broking lever compliance, training and education, E&O mitigation, and Policy Intake & Delivery). You will play a key role in helping the US to optimize operations, allocate resources appropriately, and grow PTI. You will need to develop a detailed knowledge of the business and Aon’s internal processes and procedures to drive the organization to higher level of efficiency and performance.

  Responsibilities

  Partner with the Commercial Risk COO to deliver optimal results through implementation and coordination of key operational business initiatives.

  Support the business in driving new growth and expanding margin.

  Assist in the successful implementation of the 3X3

  Help implement solutions to free-up client facing colleagues to sell new business, service existing clients and develop client relationships.

  Partner with finance to improve cash flow and reduce expenses.

  Assist in managing the appropriate allocation of resources in US practice groups

  Drive key change and transformation initiatives identified by senior management.

  Support the implementation of operational objectives agreed to by Global CRS Leadership

  Strengthen compliance programs.

  Assist in the execution of technology strategies.

  Qualifications

  Bachelor’s Degree in Accounting, Finance or Business; MBA preferred

  Minimum 7 -10 years of finance and/or operational experience

  Ability to implement and manage financial controls

  Strong project management, organizational, and communication skills

  Aptitude to understand key drivers of profitability and operational performance

  Insurance Brokerage experience a plus

  P&C license a plus

  Proficient in MS Office and Pivot Tables

  Able to work in a complex global matrix environment

  Demonstrated leadership skills

  The salary range is $80,500 - $120,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on geographic location.

  This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus and production incentives in addition to base salary. The amount of any bonus and production incentives varies and is subject to the terms and conditions of the applicable incentive plan.

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected] .

  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

  The salary range is $80,500 - $120,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on geographic location.

  This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus and production incentives in addition to base salary. The amount of any bonus and production incentives varies and is subject to the terms and conditions of the applicable incentive plan.

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