Position Summary: The Operations Manager Operations is responsible for the oversight and management of the operations of the program, including timekeeping, client flow and logistics, scheduling, supplies, and facilities. The candidate should have a strong operational background, attention to detail, and a willingness and desire to work with at-risk and vulnerable populations. They will reflect the Fedcap values of teamwork, collaboration and innovation.

　　Essential Job Functions:

　　Provide oversight and daily management of operational departments including timekeeping, billing, administrative assistants and reception.

　　Ensure proper and accurate daily timekeeping for all program participants.

　　Manage the distribution, collection, and billing of MetroCard’s and gift card incentives for participants.

　　Ensuring participants are scheduled for activities appropriately to ensure proper participant flow and spacing.

　　Ensuring all databases, participant and staff computers, printers, etc. are functioning properly and liaison with IT when necessary.

　　Order and maintain office supplies.

　　Ensuring the proper upkeep of the building and oversee the maintenance team, liaison with building facilities when necessary.

　　Perform other related duties as assigned. This job description is not deigned to cover or contain a comprehensive listing of activities, duties or responsibilities.

　　Education and Experience:

　　Four-year college degree in Nonprofit Management or a related field or comparable work-related experience.

　　A minimum of 5 years of relevant experience in operations, human resources, education or a related field.

　　A minimum of 3 years management experience.

　　QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

　　Equal Opportunity Employer