Job Description:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Job Description:

　　This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site / business unit or smaller business unit(s). Key responsibilities of the role include strategically advising upon the design, development and implementation of products, systems and services using discretion within the project management methodologies.

　　Responsibilities:

　　• Advises on the design, development and implementation of complex products, systems and services in an operations environment using discretionary judgment.

　　• Advises on projects and direct activities of a team related to special initiatives

　　• Advises as technical expert in assigned area, providing in-depth understanding of the business unit's operations processes and implications on other groups within the operations function

　　• Consults on present-state, developing alternative future-state approaches and facilitating implementation by creating clear, coherent approach to guide effective program/initiative setup, execution, and control

　　• Identifies and recommends responsibilities and accountabilities for key program/projects

　　This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

　　Managerial Responsibilities:

　　• Diversity & Inclusion: Creates an inclusive team where members are treated fairly and respectfully.

　　• Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.

　　• Enterprise Advocate: Delivers clear and concise messages that motivate, convey the "why" and connect contributions to business results.

　　• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

　　• People Manager & Coach: Knows and develops team members through coaching and feedback.

　　• Financial Steward: Manages expenses and demonstrates an owner's mindset.

　　• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

　　• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

　　Required Skills:

　　• Effective communication skills

　　• Excellent research skills using internal and external tools

　　• Ability to liaise with all levels of the firm and people with different experiences and backgrounds

　　• Must be able to work independently and is not afraid to make a decision and act on it

　　• Ability to manage competing responsibilities within defined SLAs

　　• Time Management

　　• Written communications

　　• Teamwork

　　• Problem Solving

　　• Strategic Thinking

　　• Microsoft Excel

　　Desired Skills:

　　• Business Knowledge

　　• Design Thinking

　　• Project Management

　　• Critical Thinking

　　• Presentation Skills

　　• Risk Management

　　• Influencing

　　Line of Business Description:

　　This role is on the Data Management Operations team within Global Market Operations. Responsible for day-to-day analysis, research and resolution of complex and varied business partner requests. Functions include administering defined procedures, analysis, business rules and non-standard procedures. Takes active and consistent ownership of all aspects of the position including meeting deadlines and time management as it relates to work queues. This ensures that are no gaps in efficiency and productivity. Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Responsible for maintaining subject matter expertise, clearly recognized as an expert by peers and provides guidance and direction to other associates.

　　Responsibilities:

　　• Creating legal entities in support of the Global Commercial Banking line of business

　　• Complete work to current standards of accuracy, timeliness and volume and ensure that Service Level Agreements are met.

　　• Will take ownership of issues and follow through to ensure issues are resolved in a timely and accurate manner.

　　• Apply business perspective and knowledge of Bank of America business practices and procedures to solve business data requests and problems.

　　• Build and maintain close working relationship with internal clients. Understand their relationship with the Bank's customers and prospects.

　　• Display behaviors including, but not limited to customer/client focus; development of solutions that create value for the customers; inspires and motivates the team to constantly raise the bar; work across the Organization to build effective problem solving relationships; adapts quickly to new demands and challenges.

　　• Expected to take on and resolve the most complex client relationships, problems and issues.

　　• Assists in training and development of new associates and entry-level positions.

　　• Lead and/or monitor projects as needed.

　　• Identify opportunities and make recommendations for process improvements. Assist with, or coordinate, the implementation of change as needed.

　　• Develop and achieve challenging performance goals in support of individual development and organizational goals. Monitor and track progress of goals.

　　• Demonstrate excellent judgment in making independent decisions and performing tasks.

　　• Serve as subject matter expert for business partners and customers, as applicable.

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40