Great Benefits:

　　Paid Weekly

　　Excellent Benefits including Medical, Dental, Vision & 401K matching

　　Paid PTO Days

　　General Purpose:

　　Work directly with customers and company resources to provide timely, quality service and identify any problems or opportunities for improvement.

　　Must be mechanically inclined and display aptitude to gain an understanding of the different parts, procedures, and needed trailer repairs and approximate length of time associated with these repairs

　　Must be willing to safely climb in and out of trailers, move tires and other similar tasks as directed by Operations Manager

　　Core Functions:

　　· Understand and comply with Star's Core Values and company policies in everything you do at Star

　　Every Star employee is expected to take care of their health and work safely at all times for themselves, their families and the safety of their coworkers

　　Communicate, model and monitor compliance with Star's Core Values and policies.

　　Responsible for filling out interchanges with correct rates, explaining rental policies and procedures, verifies credit and insurance, and obtains customer signature

　　Responsible for inspecting interior and exterior of trailers (inbound and outbound) in the presence of the customer pointing out hub reading, emergency breakdown number and procedures, as well as the physical condition of the trailer inside and out

　　Examines customer driver's license to determine validity of identification and that it is a CDL license

　　Responsible for insuring that Star Leasing Co. policies and procedures for invoicing customers is followed properly- especially contacting customers regarding damages before they are invoiced

　　Accepts trailers returned by customer and inspects tire, brakes, and looks over the physical condition of the trailer in the presence of the customer to determine any damage that may have occurred to the trailer while in the hands of the customer

　　Responsible for performing shop workorder write-ups in Star Leasing's system (Anzio) for trailers needing service when it enters the yard (foreign or star units). Print out copy of write up and give to service manager within 30 minutes

　　Responsible for getting estimates to customers within 48 hrs of initiation (per request, inbound damages, etc.) and getting approval from customer within 96 hours from initiation. Will make sure workorder processor knows the approved estimated dollar amount

　　Responsible for performing daily tire inventory and reconciliation as operations manager sees fit. Will accurately process tire inventory Purchase orders and Receive into inventory with Part #'s marked on every tire

　　Responsible for coordinating the daily activity of Star Leasing Co. equipment and personnel which include tractors and outside vendors used for delivery and pick-up of trailers and, when necessary, service vehicles that are used for routine maintenance and emergency repairs

　　Responsible for keeping records of driver hours, and driver moves for insurance and accounting purposes

　　Responsible for assisting Service and Operations Manager in keeping their location based trailers at 90% current for PM's and reefer units 90% current

　　Responsible for assisting Operation Manager regarding the maintenance and repair of all trailers at remote cities. Also, responsible for keeping those trailers at 90% current for PM's

　　Responsible for assisting branch in maintaining the vendor list for each city Star Leasing Co. has trailers. This list should include: company name, company address, two contacts, phone number, and hours of operation

　　Responsible for maintaining clean operation office as well as designated areas within the facility

　　Responsible for maintaining various operating efficiencies and benchmarks as determined by Operations Manager or Branch Manager

　　Other duties as assigned

　　Supervisory Responsibilities:

　　The Operations Assistant position does not currently have a formal supervisory roleQualifications:

　　Associate's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

　　Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

　　Ability to write reports, business correspondence, and procedure manuals

　　Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

　　Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

　　Ability to apply concepts of basic algebra and geometry

　　Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

　　Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

　　Physical Demands:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

　　While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear

　　The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl

　　· The employee must occasionally lift and/or move up to 40 pounds

　　Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focusWork Environment:

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

　　While performing the duties of this job, the employee is frequently exposed to outside weather conditions

　　The noise level in the work environment is usually moderate