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Operational Effectiveness Director
Operational Effectiveness Director-March 2024
Centurion
Mar 28, 2026
About Operational Effectiveness Director

  Job Overview

  Apply expertise to identify, organize, and establish effective management of collaborative initiatives through project identification and set-up and execution of tasks directly impacting the operational and success of the team. Ensures all work is in accordance with SOPs, policies, and practices. Sustain and improve the commitment to being the center for operational productivity measurement, optimization, and efficiency through change and process improvement increasing value-add throughout the organization.Essential Functions

  Recommend strategic programs forming long-term business partnerships maximizing the creation of global solutions that accelerate operational process/productivity improvements within IQVIA positively impacting data capture, project planning, change/data/process management, data compilation and high quality deliverable generation.

  Participate in strategic meetings and focus teams serving as advisor while gathering potential initiative insight for future engagement.

  In conjunction with senior/executive management will determine initiative structure providing leadership regarding the scope and types of initiatives appropriate for team involvement.

  Determine initiative scope, timelines, and feasibility.

  Evaluate and provide feedback regarding risks, quality, and overall probability of success minimizing negative impact on project objectives and deliverables.

  Develop risk management plan including coordination of issue escalation and resolution as well as contingency plans to mitigate risks across initiatives.

  Serve as knowledge and subject matter expert for service area and contact for senior and executive management regarding initiatives.

  Ensure initiatives are aligned with overall strategy ensuring alignment and incorporation with overall IQVIA strategy

  Identify and establish transparent, successful collaboration with internal and external stakeholders: team, client and IQVIA

  Lead high level presentations to executive management.

  Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.

  Accountable for successful delivery of service implementations including meeting project timelines in line with meeting budgets

  ​

  Qualifications

  Bachelor's Degree business, life sciences or related field and a minimum of 12 years of experience in relevant function (e.g. clinical operations, applied math, IT, data management, business, or laboratory), required And including a minimum of 5 years of relevant industry experience (pharmaceutical) including project management experience, with a minimum of 2 years experience in a management capacity; or equivalent combination of , training, and experienceIQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

  IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

  To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

  EEO Minorities/Females/Protected Veterans/Disabled

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