Description

　　Are you looking for a position where you can utilize your customer service skills while helping others in your community with limited English proficiency? CoVantage Credit Union is seeking a full-time on-site Spanish Interpreter/Virtual Specialist to join our team! This individual will join a team dedicated to providing bilingual members with exceptional service and outstanding value in-person, over the phone, and through CoVantage's online channels.

　　This position is eligible for $2.25 in shift differentials paid per hour in addition to base compensation to help serve the Limited English Proficient population in the communities we serve. As a CoVantage team member, you'll also receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

　　Job Duties:

　　Provides translation and interpreter assistance as needed between credit union employees and bilingual members

　　Provide existing and potential members with professional, high-quality member service specializing in deposit services, consumer loans, and virtual services such as CoVantage Online and Remote Deposit Capture

　　Answer incoming telephone calls in a timely, professional, and courteous manner handling each member's request in its entirety, or if needed, directing the member to the appropriate person for assistance

　　Promote services to strengthen each member's relationship with the credit union and seek ways to provide greater financial value

　　Accurately and consistently comply with credit union standards, policies, and applicable state and federal regulations

　　This individual will work a rotating schedule including multiple Saturdays per month.

　　Qualifications:

　　Bilingual fluency in Spanish required

　　Must pass credit union fluency testing and maintain working knowledge of English and secondary language

　　Have obtained a high school diploma or equivalent

　　Have experience working in a service or sales related capacity

　　Have strong written and verbal communication skills in both the English and Spanish language and the ability to work with a wide variety of people on a daily basis

　　Have the ability to be organized, efficient, and accurate in a fast-paced work environment

　　Proficient with Microsoft Office and Windows software programs

　　Minimum of 1 years' experience as an interpreter is preferred, but not required

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)