• Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity.

　　• Troubleshoot issues throughout facility & with remote users along with:

　　• Printers - manage supplies, provide troubleshooting, & coordinate with technicians.

　　• Phones - assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.

　　• Accounts - manage use & upkeep of shared user accounts.

　　• Factory PCs - manage deployment of hardware and setup of various types of software.

　　• Network - assist with adding or modifying network connections & cabling.

　　• Hardware - assist & manage various cabling and peripherals for user workstations.

　　• Work with multiple teams on IS & IT needs for integration of new devices & machines.

　　• Provide documentation of issues, solutions, and potential problems.

　　• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.

　　• Take care of physical stock management of devices and accessories including CMDB updates.

　　• Manage logistics by using local logistic providers to ship and move devices across locations.

　　• Identify and report risks that might downgrade OSS service quality.

　　• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support.

　　• Host and support third party technicians.

　　• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality.

　　• Follow given OSS governance (participate in meetings, follow escalation path, etc.).

　　• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.