In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

　　Your responsibilities

　　Diagnosing and resolving IT-related issues effectively and efficiently.Ensuring that computers are delivered in a 'ready-to-use' condition for IT users.Conducting regular inventory checks for relevant hardware.Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.

　　Your background

　　2-3 years of experience within IT supportExcellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.Proactive and solution-oriented mind-setDemonstrates an ability to work independently and is self-drivenLegal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.

　　More about us

　　Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply before 12th of January! Applications will be reviewed on an ongoing basis, so don't delay - apply today!

　　More information: Recruiting Manager, Oliver Dimitrijevic, [email protected] will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Karolina Czechowski, +46 730- 73 41 15; Ledarna: Christer Fridlund, +46 107-38 29 12; Unionen: Yvonne Norgren, +46 107-38 36 94. All other questio