Job DetailsBlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutionsand a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.

　　Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians.

　　Advancing our clients operations to meet the demands of the future takes a great team and hard work.

　　We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.

　　Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (I CARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day. It is the essence of how we interact and workits how things get done at BlueCrest.

　　We actively look for prospects who:

　　Are passionate about client success.Enjoy collaborating with others.Strive to exceed expectations.Move boldly in the quest for superior and best in market solutions.Have a high-level of ethics and commitment as well as being a self-starterIf this sounds like you, then you may be a great fit for BlueCrest.

　　You are:

　　An experienced Electro-Mechanical Technician who may come from various fields such as business machine repair, Printer, Inserter, Sorter service experience, Tecnau equipment and or from the automotive repair industry with strong troubleshooting and repair skills who is energetic self-motivated with a positive attitude. You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied.

　　You will:

　　Proactively schedule and perform preventative maintenanceTrouble-shoot customer reported problems.Proactively monitor, schedule, and prioritize tasks to maximize customer satisfactionPlan and perform equipment upgrades and new installationsManage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.