Kelly® Science & Clinical is seeking an Oncology Nurse Account Manager for a direct hire opportunity with one of our clients, a commercial-stage biotechnology company. If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.

　　Salary: $120,000-150,000/year + quarterly incentives

　　Workplace: Field-based in the PNW, requires extensive travel (50-80%)

　　Overview

　　The Nurse Account Manager (NAM) is responsible for providing support to ensure safe, effective, and appropriate use of our client’s flagship immunotherapy product, from enrollment to completed infusion for commercial accounts prescribing the product and for third party apheresis providers. Support is provided through healthcare professional account education, clinical support, and facilitation of patient navigation from apheresis cell collection through the infusion process. The NAM also regularly communicates with patients regarding their treatment journey, using approved materials, such as the Treatment Guide as their tools for patient communications. The NAM also collaborates with Commercial to identify accounts that require education of the treatment process. The role is field-based and requires extensive travel. It also requires close collaboration with other functions within the organization (e.g., interacting with the Technical Operations, Apheresis Operations, Apheresis Collection Sites, Sales Teams, and Medical Affairs). All support and essential functions are conducted within FDA approved product labeling. This position reports to the Senior Director, Nurse Account Management.

　　Responsibilities

　　Provide support through healthcare professional account education and clinical support regarding enrollment to completed infusion of the Product, as well as interactions with members of the Apheresis Network during all aspects of the treatment process.

　　Provide education in services for healthcare professionals who are registered with to prescribe the product, as well as healthcare professionals who potentially could become registered, related to the treatment process, including apheresis collection and infusion processes, product receipt and handling, product administration, Central Venous Catheter care, and process questions referencing clinical nursing practice.

　　The NAM will use approved materials in support of these services including patient selection, preparation and management as per the product’s Package Insert and clinical nursing practice.

　　The NAM will work closely with Technical Operations to communicate with newly enrolled patients, via telephone or otherwise regarding the treatment process for and the various steps in their treatment. The NAM will document all communications and will conduct all communications in compliance with all company and legal regulations and guidelines.

　　Collaborates closely with their field sales colleagues to identify accounts for potential education on the treatment process. This includes regular communications and meetings with Regional Directors (RD) and Strategic Account Managers (SAM) to identify strategies for each account.

　　Partners with SAMs to educate the accounts on the process to identify patients within accounts using PPS analytics.

　　Works with RDs to identify account education opportunities using various data-driven reports. The NAM will review the reports and will provide the RD with updates and strategies. The NAM will then provide education to the account.

　　Works with SAMs to conduct quarterly Business Reviews with targeted accounts and participate in practice enhancement meetings monthly/quarterly.

　　Uses analytics and data daily, to monitor and maintain activities within the accounts and region they cover. They will use the data to provide information and updates to their commercial colleagues and customers.

　　Provides a weekly activity report at the end of each business week to their supervisor.

　　Participates and attend all commercial trainings and meetings as warranted.

　　Regularly participate in and provide updates to the region(s) they support, via conference calls, regional meetings, and national sales meetings.

　　Delivers education to the entire account as needed, with a focus on NP, PA, RN, MA and LPN health care professionals.

　　Involved and attend local, state, regional and national association meetings and congresses, as warranted.

　　Provides approved resources, communications, and materials to physicians and their practice sites to assist in their evaluation of patients for venous access and the potential need for central line placement to minimize the possibility that the treatment process with is disrupted.

　　Foster strong relationships between apheresis sites and infusion sites to achieve excellent patient care with minimal treatment delay and loss to follow-up, including but not limiting to, arranging introductions between the prescriber healthcare professionals and the apheresis collection center prior to the first patient collection.

　　Support the identification and development of nursing Key Opinion Leaders.

　　Provide technical expertise and nursing guidance for our client’s third-party network of Apheresis Collection Sites.

　　Participate in the qualification process of new clinical and commercial ACS by acting as the technical/nursing lead during onboarding.

　　Provide on-site monitoring support to help ensure consistency and compliance to internal process requirements as needed.

　　Identify and manage technical issues by working closely with corporate team members to monitor ACS site performance, maintain strong relations with ACS staff, and successfully resolve issues or concerns between the ACS and infusion sites.

　　Provide approved apheresis education and materials to ACS in relation to internal collection requirements, any apheresis procedures activities (venous assessment and/or line placement), and collection related handouts for approved therapies.

　　Build and maintain working relationships with internal business partners to successfully accomplish assigned responsibilities.

　　Track, trend, investigate, troubleshoot and report patient treatment fallout (schedule to infusion) through active management of all apheresis, manufacturing, and infusion cancellations.

　　Facilitate productive resolution to difficulties encountered during the treatment process to assure patient retention, schedule compliance and to prevent treatment delays.

　　Collaborate with Apheresis Operations and Sales Teams to evaluate and address negative trends in service and interactions with ACS and infusion sites, as well as performance by ACS and infusion sites.

　　Document contacts and activities such as site visits, service calls and pursue resolution to requests. Internal documentation files and database.

　　Develop and maintain technical/nursing tools and templates as requested.

　　Adhere to all compliance and contractual requirements per internal policies.

　　Qualifications

　　RN and/or BSN required. Advanced degree in a health services field (e.g., MSN, MPH, MHA) and advanced training in clinical practice (e.g., NP, PA, OCN, ARNP, CCRI or CRNI) preferred.

　　Minimum of 2 or more years of related experience in the commercial pharmaceutical industry, working proactively and closely in the office setting, educating healthcare personnel, and describing appropriate patients.

　　Minimum of 2 or more years working closely with commercial team members to improve and educate on the therapy process within offices, for their patients.

　　Educate offices, with a focus on NPs, PAs, MAs, and RNs, on the treatment process and the process to identify the appropriate patient.

　　Organize, schedule, and conduct Nurse Speaker Programs, including the recommendation of potential nurse speakers.

　　Working knowledge of FDA and PhRMA promotional guidelines.

　　Strong analytical, problem solving, and decision-making abilities.

　　Ability to build effective relationships within the company and with external partners, at all levels, from technical/clinical staff to executives. This role requires the highest level of collaboration and teamwork.

　　Ability to build effective relationships within the company and with external partners, at all levels, from technical/clinical staff to executives. This role requires the highest level of collaboration and teamwork.

　　Ability to manage multiple priorities, including travel, while responding to inquiries with offices, patients, or commercial colleagues.

　　Excellent written/verbal communication and presentation skills

　　Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry – even if this position doesn’t work out, you’re still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.

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　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.