Under the general supervision of the Operations Manager, the Office Certified Nursing Assistant CNA is responsible for accurately scheduling qualified caregivers/CNA based on all new and current clients. Office CNA will also assist with interviewing and training new caregivers/CNAs.

　　This is a combination of office work and working in client homes. 

　　Benefits: Monday - Friday 8am-4:30pn 40 hour work week. Paid 11 holidays off. 2 weeks PTO. Weekly paychecks. Medical Insurance

　　Job Duties:

　　Match caregivers to clients based on personality, skill, client's scheduling needs and caregivers' availability.

　　Assist Client Case managers as needed.

　　Accurately staff clients with caregivers based on location, time, skills/needs, request, etc.

　　Assist with hiring and training.

　　Fill is as needed in client homes for call offs or staffing shortage (which occur during office hours)

　　Consistently organize caregiver and client's issues (i.e. time off requests, questions, changes in schedule and/or availability concerns.

　　Effectively and accurately communicate with caregivers, clients, case managers, and office staff.

　　Communicate staffing needs with the team.

　　Answer incoming calls in a friendly, professional and knowledgeable manner.

　　Build plans and shifts to match insurance codes.

　　Monitor electronic clocking in/out and late alerts. Track attendance and illness log.

　　Demonstrate professional and effective communication

　　Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

　　Participate in rotating phone on-call support. Phone support only. Not in person staffing. 

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