Business Analyst for Services Contracting System

　　General Information

　　Req #

　　WD00059987

　　Career area:

　　Data Management and Analytics

　　Country/Region:

　　Mexico

　　State:

　　Nuevo León

　　City:

　　Monterrey

　　Date:

　　Friday, December 22, 2023

　　Working time:

　　Full-time

　　Additional Locations :

　　Mexico - Nuevo León - Monterrey

　　Argentina - Capital Federal - CABA

　　Mexico - Nuevo León - Monterrey

　　Why Work at Lenovo

　　We are Lenovo. We do what we say. We own what we do. We WOW our customers.

　　Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

　　This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.

　　Description and Requirements

　　Offering Business Analyst for Contract Based Service

　　Position Description:

　　Candidate will be in a very large, Global organization driving Lenovo’s Infrastructure Services Group’s Contract-based service offering strategy into execution planning deliverables to transform business processes. The successful candidate will be a self-motivated business process analyst with service offering experience in enterprise-level software and system solutions and contract data, SAP Business Suite and cloud-based solutions, and typical Office suite tools. This is a global position and will primarily focus on business process improvements for the service offerings scope while also working with other dependent areas to ensure a full end-to-end solution for Lenovo’s different customer segments and various geographies and regions.

　　Demonstrated experience with mapping business requirements, translating to IT/Organizational Process changes, system testing, end user training, and Organizational Change Management impact assessment is required. Experience in application release processes of Agile methodologies is a pre-requisite. Familiarity with industry best-practice contract solutions is a plus. Excellent communication skills, strong leadership skills, good organizational skills, and strong project management skills are also expected for this Global position.

　　Position Requirements:

　　Responsible for transformation requirements from Corporate and multiple Geographic business units; advising, developing, planning, implementing and technical direction for the service offering sales process areas working with a major application development team, specializing in contract-based service offerings. Will function as a process leader responsible for driving the team and tasks for data gathering, analysis, identification and solution of business process improvements, solution testing, user training, and problem management.

　　Guides and assists in conducting major reviews, problem analysis, and development of solutions to assigned application / process development projects as well as schedules and cost objectives.

　　Works with various teams and stakeholders to recommend proper technology and procedures to be utilized in the conduct of this effort. Plan, develop and prepare presentations of various proposals, systems solutions, objectives, organization, scheduling of assigned projects.

　　Evaluate use of available IT products / platforms; suggest plans for improvement, better utilization, standards of reliability and performance of assigned segment of the solution.

　　Assist with ongoing data reporting /dashboarding solutions as the end data solution is being established so the business can maintain/grow with a focus on contract, CRM, billing, and sales functions.

　　Assist with, plan and development of appropriate education of processes for customers and company personnel. Assist in teaching teachers the use and implementation of application processes within the area of process responsibility.

　　Additional Details

　　Nature of tasks:

　　Work with globally distributed, cross-functional leaders, program managers, process analysts and delivery stakeholders to understand business needs and desired outcomes

　　Facilitate interviews and working sessions with stakeholders, business owners, and subject matter experts to capture business requirements

　　Documentation and mapping of operational and technical process

　　Support development of test plans, create test scripts and facilitate user acceptance testing

　　Generation of user stories and acceptance criteria and lead backlog grooming sessions with development team

　　Provide training to support rollout of releases

　　Work closely and support the Development and QA teams

　　Lead the definition and improvement of standards and best practices; promote requirements reuse

　　Skills and Knowledge

　　Experience facilitating work with global, culturally diverse, cross-functional stakeholder teams

　　Collaborative mindset with strong technical and business communication skills

　　Familiarity with platform or software delivery methodologies, particularly in Agile environments

　　Strong analytical thinking; problem-solving and critical mindset

　　Ability to propose solutions

　　Fast learner, able to take up analysis tasks quickly in a new domain

　　Responsible, self-organized, able to work to tight deadlines proactively, in a team. Time-management capacity and ability to prioritize and report

　　Communication skills: excellent verbal, written and presentation skills, able to participate in multilingual meetings and to communicate effectively to all levels of stakeholders

　　Fluent English level

　　Interaction skills: facilitation capacity, able to take leadership and influence

　　Team worker, willing to share knowledge as well as to work independently with minimal supervision

　　Additional Locations :

　　Mexico - Nuevo León - Monterrey

　　Argentina - Capital Federal - CABA

　　Mexico - Nuevo León - Monterrey

　　Argentina, * Mexico

　　Argentina - Capital Federal , * Mexico - Nuevo León

　　Mexico - Nuevo León - Monterrey , * Argentina - Capital Federal - CABA , * Mexico - Nuevo León - Monterrey