The Occupational Health Administrator is responsible for supporting the OH Team with a variety of administrative duties to include processing and co-ordinating absence management referrals, arranging typing of clinical reports, appointment making.

　　This includes liaising with the Occupational Health Case Managers, Occupational Health Clinicians, and contact with GP Surgeries and Clinical Consultants to chase reports.

　　The Role

　　Post – scan, update and process incoming and outgoing post

　　Clinical Notes – scan and update case records

　　Process Assigned Referrals – request/confirm appointments

　　Send out reports as directed by Case Manager/HR Case Adviser

　　Absence Case Management Appointments

　　Process Dictation to either LS Transcriptions /Love Typing

　　Updating Wipe Board with Tracking of Typing/Reports

　　Check & Progress Tasks

　　Chase GP/Specialist reports

　　Maintain the Cheque Payment spreadsheet

　　The Requirements

　　Essential:

　　Previous generalist Administration experience.

　　Approaches work proactively and have excellent customer service skills.

　　Experience of building strong relationships with diverse stakeholders.

　　Excellent communication skills (verbal and written).

　　Excellent organisational and time management skills, planning and dealing with multiple activities to ensure deadlines are met.

　　Ability to deliver outstanding customer service.

　　Exhibits a high level of confidentiality and discretion.

　　Strong problem-solving skills; ability to find creative, commercial and pragmatic solutions.

　　Proficient in Word, Excel (spreadsheets and charts) and ideally PowerPoint.

　　Desirable:

　　Familiar with Occupational Health best practice

　　Experience of working with databases, specifically maintenance & collection of sensitive/clinical employee data and production of reports.

　　Confidence to work across all levels of the business.

　　Displays ability to learn, change, and innovate.

　　Understands the business environment in which WTW operates and stays abreast of issues and events that have an impact on the business and industry.

　　Equal Opportunity Employer

　　At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.