Requisition Number: 506547 Why North Memorial Health? At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women's Choice Award Best Hospitals list. Benefits the North Way! As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits. Adoption Reimbursement up to $3000 per child! Child Care Discount Program with New Horizon 10% off weekly childcare tuition! Education/Tuition Reimbursement 24/7 Fitness Center Access for all benefit eligible team members! Commitment to Diversity, Equity & Inclusion At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include: Addressing system racism and inequities through our Safer Work Environment (Safer) initiative Use of pronoun badges and preferred names Encouraging cultural awareness through education and training About this position The Nursing Assistant and Patient Flow Assistant shares both Nursing Assistant and Patient Flow Assistant job responsibilities. Nursing Assistant: Responsible for assisting the care team by providing supportive, comforting and compassionate care to customers and families. Receives direction and collaborates with the care team to meet identified goals of the customer, shift, care center, and hospital. Regularly communicates with care team related to progress, concerns, questions, or issues that arise. Patient Flow Assistant: Provides continuous care support to all individuals involved for each customer by performing reception and clerical activities and maintaining care center workflow for team member, physicians, customers, and families. Participates in the execution of Customer Safety Goals by ensuring Customer privacy and accuracy of customer identification, improving effectiveness of communication among care providers, and responding to customer alarms by alerting appropriate team member. Duties may vary based on assignment of customer care units including but not limited to differences in clinical skilled required of the Nursing Assistant, variations in workflow and customer record management. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital. Requirements Education High s hool diploma or equivalent. Must have one of the following: * Successful completion of a Certified Nursing Assistant program from an accredited school or program and successful completion of state of MN administered certification exam for nursing assistants OR * Completion of one (1) semester of clinical rotation within an accredited nursing program Experience MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS * 1+ years' nursing assistant experience in a clinic, hospital or nursing home setting preferred. * 1+ years' health unit coordinator, scheduling or registration experience in a hospital, clinic, or physician's office preferred. * Able to be anticipatory to the needs of the customer; to take initiative, be self-motivated and a proactive, independent, accountable, dependable performer. * Demonstrated ability to positively interact with customers, families, guests, and all levels of team members. * Solid PC skills to include MS applications, Internet, electronic medical record, etc. * Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience. * Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others. * Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations. * Ability to maintain quality, safety, and infection control standards. * Must be able to read, write and speak effectively in English. SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED * Knowledge of nursing theory and practice and primary care principles and practices. * Ability to interpret cardiac telemetry rhythms and manage the electronic monitoring system. Licensure/Certification * Current BLS required. The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles. Work Group: Maple Grove Hours per two week pay period: 60 Shift: Nights 12 hours Weekend Requirement: Every 3rd Weekend Call Requirement: None Remote or On-site: On-site FLSA Status: Non-Exempt Benefits: Yes Equal Employment/Affirmative Action Employer