JOB OVERVIEW: This position is responsible for communicating the status of Non-stocking Items (NSI) - not stocked in Henry Schein's warehouses and has been ordered by customers, including certain subsidiary customer orders. Confirms that orders are placed, processed, and expedited in a timely fashion ensure customer satisfaction. KEY RESPONSIBILITIES: Communicate with appropriate divisions of Henry Schein and subsidiaries the status of customer orders which include non-stock items. Management of all steps of PO management, order cancellation and warehouse disposition to ensure customer satisfaction. Works closely with purchasing team on management of order placement out of E3 purchasing system Monitors processing of NSI orders through NSI Management tool Communicates to customer service team orders status, supplier backorder and order placement Expedites purchase orders using reporting generated from NSI Management tool Works closely with assigned vendors to ensure item integrity and pricing. Communicates updates to Product Data Management team and customer service Works closely with assigned warehouses to release pending orders Management of excessive inventory on non-stock items. Partners with the buyers to identify and execute removal via suppliers approval Participates in special projects and perform other duties as required SPECIFIC KNOWLEDGE & SKILLS: Working knowledge of AS400, JD Edwards, Outlook, and Excel and Microsoft programs. GENERAL SKILLS & COMPETENCIES: Strong time management skills and the ability to prioritize work and meet deadlines Very good attention to detail and accuracy Customer service oriented and the ability to work with complex issues Ability to plan and arrange activities Very good interpersonal communication skills Very good written and verbal communication skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task Ability to manage conflict Capacity to work effectively under pressure Establish productive working relationships at multiple levels within the organization WORK EXPERIENCE: Typically 3 or more years of related experience. PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred. The posted range for this position is $36,000-$63,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.