At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

　　The primary purpose of this role is to lead the client management team for North America Market accountable for growth, retention, and profitability.

　　The position includes general management responsibilities, leading key initiatives that serve to develop and execute upon the business strategy for UHC Global, as well as ongoing management reporting.

　　You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

　　Primary Responsibilities:

　　Business Planning

　　Participates in annual strategic business planning

　　Prepares and updates the annual client management business plan; adjusts strategy to meet financial goals and other KPIs

　　Market Facing

　　Serve as leadership in the market

　　Establishes and maintains strong professional and personal relationships with clients and consultants presenting a positive image of UHCG

　　Develops relationships with senior level contacts at select clients and consulting houses within the region

　　Participates in events strategy representing client management

　　Attends market events (e.g., charity dinner), as appropriate

　　Communicates UHG value and differentiation on a consistent basis

　　Growth

　　Delivers against business plan growth goals meeting key KPIs including NBEA sales, retention, renewal rate increase and client NPS

　　Responsible for effective NBEA pipeline management

　　Ensure use of disciplined client management strategy and approach by the team

　　Leads client advisory council

　　Provides feedback to the organization on market trends and improvement opportunities as presented by clients and consultants

　　Assists in bringing escalated client issues to resolution

　　Assists team with key RFPs, renewals and negotiations

　　Partners with sales leader in planning and facilitating annual growth forum

　　General Management

　　Create collaborative team environment fostering strong team work

　　Partners effectively business partners (finance, UW, marketing, product, legal, etc.)

　　Collaborates effectively with UHC Domestic and Optum leadership

　　Oversees team utilizing data to assess client management effectiveness

　　Actively participates in MBRs and town halls and supports other management reporting requirements

　　Maintains a deep understanding of all UHG products and services

　　Develops and maintains internal UHG network

　　Removes barriers and obstacles for staff

　　Maintains high level of industry knowledge

　　Demonstrates support of company-wide programs and initiatives

　　Executes on Employee Engagement initiatives

　　Talent Management

　　Recruits, hires and manages performance of staff providing ongoing feedback, conducting regularly scheduled 1:1s and facilitating MAP process in a timely manner

　　Reviews job descriptions and MAP goals for client management positions annually

　　Partners with compensation team annually to modify SIP as appropriate

　　Leads weekly staff calls

　　Motivates and inspires others to meet their goals

　　Participates in personal development (MAP self-assessment, training, etc.)

　　Attends and participates in one-on-ones with manager

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　5+ years in healthcare sector, global experience required

　　Exceptional problem solving skills

　　5+ years in a client facing and/or sales roles leading teams

　　Demonstrates strategic thinking and planning

　　Excellent relationship management skills, comfortable engaging with high level executives at client organization

　　Excellent written and verbal communication skills

　　Excellent presentation skills

　　Excellent leadership skills

　　Solid ability to negotiate and influence

　　Understanding of UHCG products and services

　　Solid understanding of business financial acumen

　　Life/Health/Accident License is required

　　*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

　　California, Colorado, Connecticut, Nevada, New Jersey , New York , Rhode Island , or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $130,000 to $220,000 per year. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission .

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law .

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .