Our associates celebrate lives. We celebrate our associates.

　　Consider the possibilities of joining a Great Place to Work!

　　Provide excellent customer service on every phone call, displaying proper telephone etiquette, strong voice quality, and clear articulation. Take first calls, dispatch removal team, ensure completion and distribution of Death Certificates are completed in accordance with state, federal, and company rules and regulations. Perform clerical duties as needed.

　　Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations and have assigned other duties as seen fit by your supervisor/ lead.

　　Operate and understand Mitel Connect communicator, in order to utilize company directory online.

　　Take first calls from emotionally distraught customers with professionalism and compassion.

　　Take action to obtain doctor’s information, embalming permission and removal/releases in order to complete the first call process.

　　Handle calls calmly and respectfully, from troubled or dissatisfied customers, who may not act rationally.

　　Be proactive and timely in service for all internal and external customers, while maintaining professionalism.

　　Accurately and efficiently, mail out certified copies of death certificates.

　　Stay updated on changes from Coroner’s offices, state and county health departments, hospitals, and the death care industry.

　　Participate in training and skills development opportunities to improve competency and customer service.

　　On occasion, proof death certificates, prior to filing, to ensure accuracy.

　　Comply with state and federal laws and established company rules and regulations, by ensuring that documentation to support the disposition of remains is complete, accurate, and archived.

　　Ensure that all documentation received after disposition, is scanned into HMIS case documents in a timely manner.

　　Act on customer complaints to provide a satisfactory resolution.

　　Work according to safety standards set by the company, and by state and federal agencies. Report unsafe conditions to management.

　　Understand and achieve annual SMART Goals.

　　Assist with ongoing specialty/department projects.

　　Report to work on time, work occasional overtime, and maintain standard attendance.

　　Must be willing to work a rotating 3-6 month schedule, including; weekends, holidays, and be open to supporting a 24 hour/7 days a week call center.

　　Experience and Education:

　　Preferred 3 years’ experience in a business environment (knowledge of Mortuary and/or Cemetery preferred)

　　High School Diploma, or GED

　　Skills

　　Communicate persuasively with co-workers, customers, government agencies, and doctor’s offices to gain cooperation; use persistence, finesse, and tact

　　Knowledge of navigating through HMIS

　　Excellent telephone etiquette

　　Ability to handle callers respectfully, when call volume is high

　　Ability to multitask successfully

　　Great memory for names, departments, and companies

　　Friendly, warm, and approachable manner either in-person or over the phone

　　Ability to problem solve and suggest solutions

　　Ability to operate Microsoft Outlook

　　Have a valid CA Driver’s License and clean record

　　Keyboard at 40 wpm

　　Bilingual a plus

　　This position will be a night shift position only.

　　Compensation:

　　$20.00/hr - $24.50/hr

　　Exact compensation may vary based on skills, experience, and location.

　　Benefits (dependent upon eligibility) :

　　MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

　　Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

　　SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

　　Postal Code: 90601

　　Category (Portal Searching): Operations

　　Job Location: US-CA - Whittier

　　Job Profile ID: R00195

　　Time Type: Full time

　　Location Name: Rose Hills Company