Home
/
Customer Service
/
Money Customer Experience Representative (Credit Card)
Money Customer Experience Representative (Credit Card)-August 2024
Flexible / Remote
Aug 18, 2025
ABOUT ROBINHOOD
Robinhood is on a mission to democratize finance for all.
1,001 - 5,000 employees
Financial Services, Technology
VIEW COMPANY PROFILE >>
About Money Customer Experience Representative (Credit Card)

  

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

  As we continue to build...

  We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

  

About the team + role

  The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the "voice of the customer" and work closely with other teams to ensure that our product reflects our customers' needs and that we have the tools necessary to provide our customers exemplary service in each interaction.

  As a Money CX Agent, you will be a subject matter expert on the Credit Card product and customer support processes. You will be the front-line agent responsible for assisting our cardholders with their most challenging inquiries. You will independently troubleshoot and work with other teams to resolve the cardholders concerns as efficiently as possible.

  It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

  

What you’ll do

You have deep customer empathy and are passionate about providing exceptional customer service to every customer You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue You’re hungry to learn and grow alongside a growing business

What you bring

2+ years of full-time work experience Basic understanding of financial products is a plus Previous experience with text or email customer support is a plus Basic working knowledge of Zendesk is a plus

What we offer

Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more! Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more! Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits  

  Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

  Zone 1 (Menlo Park, CA; New York, NY; Seattle, WA; Washington, DC)

  $28.05—$33 USD

  Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

  $26.35—$31 USD

  Zone 3 (Lake Mary, FL)

  $23.80—$28 USD

  Click here to learn more about Robinhood’s Benefits.

  We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

  Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to your region: Canada Applicant Privacy Policy / UK/EEA Applicant Privacy Policy / US Applicant Privacy Policy

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Support Analyst
Support Analyst, Customer Service and Support Our Tax & Accounting division is seeking to appoint Support Analyst, based in Manila office working primarily on our corporate suite of products. Thi
Client Associate/Registered Client Associate
Come Work with Us! At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Customer Engineer Manager, Small/Medium Business, Google Cloud
Minimum qualifications: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 10 years of experience with cloud native architectures in a customer-faci
Programme de développement - Métier Chargé de clientèle (H/F/D)
Description du poste Vous avez déjà travaillé dans une fonction commerciale? Vous souhaitez booster votre carrière ? Vous êtes prêt à vous lancer dans l'aventure du management et développer votre pot
Senior Process Associate- Call Center
Senior Process Associate Your responsibilities may include but are not limited to: Follows all predefined guidelines and timelines such as verifying documents, analysis of data and deliver required i
Support Associate Level III - Spanish
Support Associate Level III - Spanish Position Description CGI Federal is looking for outgoing, experienced Bilingual (English/Spanish) Support Associates to join our team. The ideal candidates shoul
Operations Control Manager-Client Services-Global Market Operations
Job Description: Job Description Provides analytical support across multiple Global Market Operations lines of businesses as it pertains to the execution of internal control discipline and operationa
GEICO Customer Service Representative
Customer Service Representative - Virginia Beach, VA Salary: $18.86 per hour / $38,000 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help other
Client Services Technical Support Specialist I (Remote)
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights an
PEO COBRA Support Specialist I
Overview Ensures clients and their employees remain in compliant with guidelines from health benefit carriers. Responsibilities Researches and resolves product and service issues relative to the H&am
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved