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　　Responsible for the overall growth and profitability of businesses within the market. Directs operational and sales activities for funeral homes, cemeteries, flower shops and care centers. Collaborates with funeral, cemetery, care center, and sales managers to improve the overall performance, customer service, growth, and profitability in a manner consistent with Dignity Memorial goals and objectives. Works with corporate departments identifying growth opportunities through new acquisition, cemetery development, products, services, or operational improvements.

　　MGR Market

　　JOB RESPONSIBILITIES

　　Operating business Performance

　　Effectively deploy resources (staff, vehicles, facilities and third-party services) in a way that maximizes utilization and efficiencies

　　Utilize all available company resources to create a competitive Dignity Memorial brand advantage in the marketplace

　　Understanding supporting and implementing of all revenue enhancement activities covering areas of funeral and cemetery prearranged sales and at-need sales

　　Creating an environment that promotes Teamwork, Accountability and Execution

　　Monitoring and assisting local managers in completion of approved capital improvement projects

　　Cemetery collection rate 80% or more

　　Market Leadership

　　Ongoing review of key management reports and implementing corrective action where desired results or standards do not meet expectations

　　Monitoring progress of Action Plans on a regular basis and reporting to Market Director monthly/quarterly updates on performance and plans to initiate corrective action

　　Regularly assessing local market customs/trends and identifying new market opportunities including ethnic communities, demographic shifts and potential acquisitions

　　Ensuring every employee is able to communicate and deliver value of the Dignity Promise to client families in accordance with highest standards of ethics and professionalism

　　Creating a working environment where each employee has the ability, flexibility and knowledge to make the right decision every time when it comes to meeting the needs of our client family

　　Increase market share by working with staff to ensure all company-sponsored public relations programs are presented throughout the community such as: educational seminars, creating and promoting community outreach opportunities, and recognize/reward staff achievement in community service programs

　　Proactively build local network (key public contacts, organizations, former owners, etc.)

　　Provide direction and continuity between funeral, cemetery and funeral operations, encouraging:

　　Consistent sales and service philosophies

　　Utilizing shared resources

　　Teamwork

　　Implementation of Wage Plus

　　A seamless transaction with families between pre-need and at-need, funeral and cemetery

　　Follow through and “attention to details”

　　Customer Loyalty

　　Strive toward building and retaining customer loyalty through

　　Implementing Dignity Memorial service standards for all locations to ensure that every customer contact point exceeds the customer’s expectations and ensuring staff and facilities demonstrate an environment of service excellence

　　Building trust and confidence n staff’s ability to exceed customer expectations

　　Maximizing prearranged sales opportunities with families through professional follow-through and exemplary service

　　Operational Effectiveness

　　Regularly analyzing and tracking facilities, staff, vehicles and third-party services to ensure maximum efficiencies while meeting client needs and expectations

　　Monitoring centralized schedules and dispatch to ensure highest service levels and resource utilization

　　Promoting employee’s active involvement in identifying and implementing continuous improvement opportunities

　　Ensuring locations are in compliance with all company policies/procedures and applicable local, state and federal laws

　　Eliminating, where possible, physical, legal and regulatory risk; Market Manager held responsible for incurred losses in Market

　　Ensure a strong environment and culture of internal controls is maintained meet the requirements of the CEO and CFO Sarbanes – Oxley Section 404 annual certifications

　　Workplace Excellence and Employee Development

　　Recruiting, developing, motivating and retaining the highest quality people possible

　　Communicating a vision which inspires and motivates all personnel

　　Conduct quarterly reviews with local sales, funeral home and cemetery management, stack ranking of peers, in depth business analysis and intense, and a robust and candid dialogue

　　Recognize and reward high performance and hold people accountable for poor performance

　　Ensuring a fun, safe, productive environment for empowerment and teamwork; create accountability and ownership (a sense of price) by employees through involvement in decision making; conduct weekly staff meetings to ensure communication and team input

　　Acting as a mentor and empowering location and sales managers, giving them opportunities to grow personally and professionally.

　　Insisting on an environment of teamwork; looking for opportunities to break down organizational and hierarchical barriers

　　MINIMUM Requirements

　　Education

　　Bachelors’ degree in sales, marketing, or business administration requiredExperience

　　At least five (5) years business operations, development, and sales growth management experience successfully leading sales and operational staff to accomplish profit goals and effectively manage expenses.Knowledge, Skills and Abilities

　　Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising

　　General understanding of strategic planning, project management, task management, empowering and sales management

　　Ability to prioritize and multi-task

　　Understanding financial implications of decisions

　　Adaptable to work with various business entities within a local and enterprise-wide culture

　　Work Conditions

　　Work Environment

　　Work indoors and outdoors during all seasons and weather conditions

　　Limited amount of local and/or multiple location traveling required

　　Professional Dress is required when in contact with families

　　Work Postures

　　Frequent, continuous periods of time standing, up 6 hours per day

　　Sitting continuously for many hours per day, up to 6 hours per day

　　Climbing stairs to access buildings frequently

　　Physical Demands

　　Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork Hours

　　Working beyond “standard” hours as the need arises

　　Travel up to 25%

　　Postal Code: 17402

　　Category (Portal Searching): Operations

　　Job Location: US-PA - York

　　Job Profile ID: F00252

　　Time Type: Full time

　　Location Name: Susquehanna Memorial Gardens