Membership Support

　　Other San Ramon, CA

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　　Description

　　Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is seeking a TheMembership Management Coordinatoris responsible for managing all client services forInventures' clients to include membership management services and customer support. This position involves managing multiple priorities in a multi-task environment and requires strong organization skills, attention to detail and customer service background.

　　Primary Membership Management Coordinator Duties & Responsibilities:

　　Configure and manage membership database and maintain membership information (application status, member list, contact list, etc.) as required

　　Monitor and react to customer queries and support requests via telephone, electronic mail, web forum, and so on

　　Administer member IDs and passwords for secure access to Workgroup collaboration platform

　　Create and maintain internal/external email lists for communications to all members and workgroups

　　Create membership ad hoc reports when called for

　　Provide professional service to client requests

　　Provide training for clients on using Inventures portal

　　Manage and complete Special projects as needed

　　Delight customers

　　Education & Work Experience Required:

　　1-2 years of relevant professional experienceWhere Do You Fit?

　　Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge, and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine, and hardworking colleagues, you will build meaningful, deep, and enduring relationships that will serve you well throughout your career. As a 100-percent employee-owned company, Smithbucklin offers all of our employees—regardless of position or compensation—an equal chance to reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in building a great, enduring company.

　　What is Inventures?

　　Inventures helps innovative leaders develop, launch, manage and grow industry alliances and consortiums. These alliances help their stakeholders collaborate, accelerate innovation and develop thriving ecosystems to realize commercial opportunities that touch people’s lives around the world. Inventures’ experienced professionals deliver maximum benefits by leveraging unparalleled skills, expertise and best practices, as well as the industry’s most comprehensive resource base.

　　Equal Employment Opportunity

　　At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will be considered for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other protected status designated by federal, state, or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successfully completing a reference and background investigation based on position.

　　Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.