Medical Service Representative - ( 3273892 )

　　Description

　　Summary

　　Responsible for overseeing all activities associated with the scheduling of outpatients for the physician practice at the center. Welcomes patients to the outpatient center and coordinates the scheduling of patients in person and on the phone with a customer service oriented approach.

　　Key Responsibilities

　　Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.

　　Support is provided to Medical Service Associate to ensure efficient workflow.

　　Scheduling are completed per center guidelines.

　　Customer service and marketing is provided with phone support, center tours for patients and families, interviewing prospective patients, communicating with referral sources and maintaining adequate supply of marketing materials.

　　Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.

　　Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.

　　Additional department, organization, or network activities are completed per established objectives.

　　PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

　　Qualifications

　　Qualifications and Experience

　　Education/Degree

　　Required

　　High school graduate required.Preferred

　　Associate degree preferred.Experience

　　Required

　　Two years experience in a medical/physicians office setting required.Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)

　　Required

　　Ability to demonstrate the knowledge and skills necessary to provide care for pediatric to geriatric population.

　　Computer proficiency required. Microsoft office applications preferred with ability to learn new software.

　　Preferred

　　Highly developed communications and interpersonal skills, working with diverse population.

　　Work independently, be self-directed and contribute as a member of a team.

　　Anticipates challenges and develops and implements strategies for addressing them.

　　High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

　　Attention to detail.

　　EEO Statement:

　　SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.

　　Primary Location : MA-Wellesley-SRH Wellesley OP

　　Work Locations :

　　SRH Wellesley OP

　　65 Walnut Street

　　Wellesley 02481

　　Job : Administrative Support

　　Organization : Spaulding Hospital–Boston & Cambridge(SRN,SRH,SHC)

　　Schedule : Full-time

　　Standard Hours: : 40

　　Shift : Day Job

　　Posted Shift Description: : Full time 40 hours Monday through Friday 9:00am to 5:30 pm

　　Employee Status : Regular

　　Recruiting Department: : SRH Human Resources

　　Job Posting : Jan 17, 2024

　　Req ID: 3273892