Description

　　Staff whose work requires or potentially could require any in-person interaction with Save the Children colleagues, partners, or beneficiaries must be fully vaccinated against COVID-19 unless otherwise required by law. Save the Children complies with federal, state, and local laws with regard to accommodations related to this policy.

　　Summary

　　The Managing Director, Application Support is responsible for successfully supporting Save the Children’s portfolio of technology applications, the management of system operations, and the platform planning to maximize application health. You will be responsible for leading a global support and operations team with the goal of ensuring high levels of system performance, availability, and customer service.

　　You will be responsible for monitoring and maintaining systems ensuring peak performance and availability, managing systems operations; validating operational jobs, troubleshooting, and resolving issues, and building/managing system operation schedules, supporting system users via phone, ServiceNow, and in person, managing system security administration, and responsible for ensuring the health of our enterprise applications is optimal.

　　Additionally, you will be responsible for managing software vendors and serving as a key relationship stakeholder with technology vendors. You will be responsible for the health of all enterprise software and implementing enhancements and practices to maximize the health of the overall technology platform.

　　What You’ll Be Doing (Essential Duties)

　　Application Support, Operations, & Technology Health (40%)

　　Oversee support of enterprise mission critical systems providing support to systems users across the agency.

　　Develop and manage SLA’s for system health, customer support, and operations. Develop and report on KPIs.

　　Champion system upgrades and patches to ensure systems remain up-to-date with service packs, patches, and upgrades.

　　Manage and maintain System Operations Schedule and rotation of duties across Application Support & Operations team.

　　Work with other technical stakeholders and 3rd party partners with developing and scheduling software and hardware maintenance schedules and upgrade.

　　Lead Change Control process ensuring system stability and availability.

　　Collaboration (40%)  

　　Develop and maintain vendor relations and serve as primary contact for technology vendors with ensuring systems are performing at peak levels, support case management, and managing upgrades. Extensive vendor management activities and holding vendors accountable for agreed upon SLAs and service.

　　Work extensively with technology and business colleagues, SCI/A, and 3rd party vendors with technology operations, support, and other related initiatives to support enterprise applications.

　　Participates in technology project teams (traditional and agile) supporting production turnover, operations, and key support functions.

　　Team/Department   Leadership (20%)  

　　Train, develop, coach, lead, and supervise staff (within the US and abroad), clearly communicating organization, division, and department priorities, and how their work contributes to our mission, ensuring that the working environment continually fosters diversity, inclusion, and belonging – supporting Save the Children values.

　　Support, coach, and develop Application Support & Operations Team with individual goal setting, performance management, and administrative management responsibilities.

　　Provide professional expertise and direction in all aspects of management to the professional departmental staff colleagues.

　　Build strong direct reports and matrix assigned staff members.

　　Define high level of standards to promote excellence in result.

　　Help mature leveraging the global shared service model to strengthen services provided and build out and mature the Shared Service model to enable further global growth through shared service functions.

　　Manage and maintain technology maintenance budgets.

　　Required Qualifications

　　Minimum of a Bachelor Degree or equivalent experience, plus at least 10 years of relevant experience

　　Experience supporting software applications and operations

　　Demonstrated experience and track record of successfully managing a team  

　　Proven willingness and ability   to make independent decisions quickly and   effectively   with demonstrated attention to anticipated   impact and resolutions  

　　Demonstrated successful organizational,   planning and problem-solving skills  

　　Proven ability to   successfully   multi-task and work within tight timelines  

　　Comfortable presenting to technical and   non-technical colleagues at all levels  

　　Cross-cultural resourcefulness with the ability to develop support and operational strategies to achieve operational efficiencies and stable technology platforms

　　Professional proficiency in MS Office suite

　　Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally

　　Demonstrated commitment to fostering and maintaining and environment of diversity, inclusion, and belonging

　　Professional proficiency in spoken and written English  

　　   Preferred Qualifications

　　Experience in any of the Save the Children’s Enterprise Application stack including; Blackbaud CRM, Luminate, Salesforce (Marketing Hub, Impact Hub), Agresso/Business World ERP, Adobe CMS/Target, or other enterprise applications

　　Compensation

　　Save the Children is offering the following salary ranges for this position, dependent on candidate location:

　　Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target Salary for this position is $131,750 – $147,250 base salary

　　Geo 2 - Locations around the US National Labor Cost Average: Target Salary for this position is $119,850 – $133,950 base salary

　　Geo 3 - Locations significantly below the US National Labor Cost Average: Target Salary for this position is $107,950 – $120,650 base salary

　　Actual base salary may vary based upon, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here ). Employee may be eligible for an incentive program. Save the Children also offers paid vacation, accrued at least 12 days a year, depending on paygrade and length of service, paid safety and wellness leave of at least 1 day per month worked for a full time employee which is pro rata reduced for employees working less than a full time schedule, and at least 10 paid holidays a year. Employees may be eligible for additional bonus compensation. Save the Children US also offers outstanding benefits that include health, dental, vision and life insurances, short-term and long-term disability coverage, an Employee Assistance Program, a retirement savings plan with employer contribution, family leave, paid parental/adoption leave of 60 days, commuter benefits, paid caregiver leave days, 1 paid volunteer day a year, paid critical child illness leave days, dress for your day, and much more.

　　Why you should join the Save the Children Team…

　　Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more.

　　Click here (https://www.savethechildren.org/us/about-us/careers) to learn more about how Save the Children US will invest in YOU!

　　About Save the Children

　　No matter your role when you join Save the Children, each and every day you will challenge yourself to devote your skills, talent and expertise to changing the world for kids. It’s an ambitious goal, and a meaningful one no matter how you see yourself professionally: an accountant, a writer, a data analyst, a teacher, a driver, a designer, or any one of the hundreds of dozens of roles we’re looking to fill every day.

　　You see, Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.  

　　Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond.   As an anti-racist organization, Save the Children will not tolerate discrimination in any form — in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with   all   people to fight for equal rights, justice, inclusion, and belonging.  

　　We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.  

　　Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.

　　Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)