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　　Job Description

　　About BioLife Plasma Services

　　Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

　　This position is currently classified as “remote” in accordance with Takeda’s Remote Work policy and will support BioLife Plasma nationally.

　　BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

　　OBJECTIVES/PURPOSE

　　Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions. Supervises the daily functions and staff activities across departments to optimize operational efficiency

　　Works with operations to understand training and development needs for specific business performance issues, and determines strategies to meet those needs.

　　Provides support services for plasma centers and Training & Development as assigned.

　　Responsible for management of Critical Action and Assessment Teams (CAAT) for support services programs for the plasma collection organization. This position develops, implements and evaluates programs as needed. Could assist with Launch Team program on an interim basis, or as needed.

　　Manages talent, support, and training for new center openings.

　　ACCOUNTABILITIES

　　Strategic Planning and Operations Improvement (15%)

　　Works with operations to understand training and development needs for specific business performance goals and issues and determine strategies to meet needs.

　　Collaborates across the organization to stay up to date with current operations, expectations and goals and ensures program alignment.

　　Lead the design, development, implementation, delivery and assessment of the CAAT Program.

　　Evaluates and implements program and process improvements.

　　Establish scorecards and tracking systems to gather results data.

　　Keeps up to date with developments in training by reading books, going to seminars/meetings and attending relevant courses.

　　Employee Development (15%)

　　Mentors and provides feedback and coaching to guide leadership and technical development.

　　Designs, develops and executes assessment processes for support services to ensure program effectiveness and performance competency.

　　Evaluates support staff needs and growth patterns to optimize development costs and ROI.

　　Support Services Management (70%)

　　Provides on-site support of plasma center operations as needed (i.e., interim center manager, assistant manager, etc.)

　　Provides developmental support to plasma center management teams, as needed, in conjunction with Regional and Group Management Teams

　　Ensures compliance with all federal, state, local and company-specific regulations related to quality of product, employee and donor safety.

　　Coordinates travel schedules, arrangements, and incentives with support personnel and designated training center.

　　Serves as a resource to answer employee questions regarding training needs and programs.

　　Markets and recruits talent for support programs.

　　Provides leadership support as identified for selected plasma center locations and the leadership and development department

　　DIMENSIONS AND ASPECTS

　　Technical/Functional (Line) Expertise

　　Minimum of three years’ experience preferably in a medical or other regulated field, or an equivalent combination of education and experience.

　　Must have excellent interpersonal, leadership, organizational and technical skills.

　　Ability to attract, retain, motivate and develop a team of diverse individuals.

　　Demonstrated ability to multi-task, prioritize, and communicate with senior management.

　　Requires weekend and extended work periods.

　　Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification

　　Leadership

　　Integrity

　　Fairness

　　Honesty

　　Perseverance

　　Putting the patient at the center

　　Building trust with society

　　Reinforcing our reputation

　　Developing the business

　　Decision-making and Autonomy

　　Consults with Regional or Group management teams to problem solve.

　　Consults center management teams to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

　　Coordinates with external vendors and contractors for building maintenance and other contracted services.

　　Authority to make hiring/separation decision regularly (involuntary must collaborate with HR)

　　Interaction

　　Responsible for providing exceptional customer service to donors (external) and fellow employees.

　　Refers to Group/Regional management for guidance on high-impact and/or sensitive decisions.

　　Advises and counsels all staff on operational, safety, and customer service concerns.

　　Delivers performance and review feedback to all staff and direct reports.

　　Reports indirectly to Group Manager and/or Regional Operations Lead during support

　　Innovation

　　May participate in the management of projects and new initiatives within the center or across centers or headquarters departments.

　　Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and, Kaizen)

　　Complexity

　　Requires ability to stand and walk for entire work shift.

　　Potential exposure to blood-borne pathogens.

　　Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting up to 50pounds.

　　Requires ability to communicate verbally with donors, in person and on the phone.

　　Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.

　　Potential exposures to blood-borne pathogens

　　Frequent Travel (95%)

　　EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

　　Essential: High School Diploma or equivalent required.

　　Desired: Associates or Bachelor’s degree highly desirable.

　　ADDITIONAL INFORMATION

　　FLSA Classification (US) -Exempt

　　Other duties and responsibilities as assigned.

　　Base Salary Range: $89,300 - $127,500, based on candidate professional experience level. Employees may also be eligible for Short Term and Long-Term Incentive benefits as well. Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), Charitable Contribution Match, Holidays, Personal Days & Vacation, Tuition Reimbursement Program and Paid Volunteer Time Off.

　　EEO Statement

　　Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

　　Locations

　　USA - IL - Virtual

　　Worker Type

　　Employee

　　Worker Sub-Type

　　Regular

　　Time Type

　　Full time