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Manager, Operational Excellence Services
Manager, Operational Excellence Services-March 2024
Allentown
Mar 28, 2026
About Manager, Operational Excellence Services

  Reference #: 8fd85b29-4d5e-4d12-9316-46bd9276d258Description

  Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions and undertaking decarbonization efforts on our operations.Buckeye Partners is currently seeking a Manager, Operational Excellence Services with experience managing operational excellence programs in the Oil & Gas Industry to join our team!Role Summary:The Manager, Operational Excellence Services is responsible for supporting Leadership in empowering a High-Performance Culture and applying the Safety and Operations Management System to most effectively achieve safety and operational goals and objectives.  This role will have regular interaction and engagement across all levels of Operations and Operations Support Teams including Operations Leadership and Program Owners to ensure ongoing alignment and support.Essential Duties & Responsibilities include:Management: Manage the Operational Excellence Services Team as related to their primary roles and responsibilities, as well as their goals and professional development.Leverage experience to effectively communicate, facilitate, provide input, and act as a liaison between operations, program owners, and leadership.Cross-Functional Operations Program Management and Support: Manage and support cross-functional programs in alignment with Buckeye's Safety and Operations Management System (SOMS) to drive consistency in program execution and continuous improvement. Programs can be inclusive of the following:Corrective Actions ManagementLessons Learned ManagementIncident Reporting and Investigation ManagementOperations Programs Audit and Assessment ManagementLead administration and management of Buckeye's Audit and Assessment and Incident Reporting Database (BIRD) - SAI Global.Operations Program and Process Performance Assurance: Manage, support, and develop programs focused on measuring the effectiveness of operations programs, processes, and work activities. Responsibilities include:Ensure Audit and Assessment strategies, programs, and processes remain in-line with organizational goals and Buckeye's Safety and Operations Management System.Management of Safety and Operations Management System related assessments and effectiveness evaluations.Lead Buckeye's operational audit programs including the LIVE Safe Observations, Work Procedure Reviews, Spot Audit Program and Comprehensive Site Audit Program.Ensure visibility to Audit and Assessment planning, activities, and results including repeat findings and opportunities for continuous improvement.Operational Performance Data Reporting and Analysis: Lead collection, evaluation, and reporting of cross-functional performance metrics to support leadership in making key business decisions.Support leadership in identifying Key Performance Indicators (KPIs) that align to business objectives, goals, and improvement initiatives.Trend, consolidate, and report cross-functional and programmatic performance measures, metrics, and KPIs to support leadership in identifying and pr oritizing areas of opportunity.Analyze and identify meaningful conclusions from KPIs for management review.Collaborate with operations and programs to drive continuous improvement of metrics including enhanced performance, efficiency, and reliability.Facilitate Leadership review of operations performance metrics, feedback, and trends.High Performance Culture Programs and Processes: Support and maintain programs and processes that enable, empower, and reinforce a High-Performance Culture. Programs and processes can be inclusive of:High Performance Team ProgramRecognition ProgramsRegular communications and engagements, like newsletters, updates, and dashboards.Feedback and two- way communication across operations and support services and programs.Summits and large group engagements.Other duties as assigned.Position Requirements:Bachelor's Degree or equivalent required, preferably in Organizational Leadership, Business or an Engineering-related discipline.8+ years of professional, related experience in Operations.Direct operations leadership experience strongly preferred.Demonstrated problem solving and project management skills.Advanced experience with SharePoint, Microsoft Office Suite (including Power BI, SharePoint, Word, Excel, PowerPoint, etc.) is preferred.Up to 35% travelCertificates & Licenses:

  None required

  Other Skills, Attributes and Abilities:This position requires someone who has a tremendous commitment to Operational Excellence.In order to be successful in this position, one must possess strong leadership and influence skills.Excellent program development, organization and analytical skills are required.Excellent communication (oral, written and presentation) skills are required, as well as exceptional interpersonal skills. Problem-solving skills are also essential.Individual must be available during non-work hours as required. Normal and extraordinary work circumstances may require, without notice, evening, weekend or holiday work.

  Essential Functions:This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.This position requires compliance with all personnel policies.Physical & Safety Requirements:Normal office environment and field operations environment.About You:To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance. Excellent communication, both written and verbal, as well as strong organizational skills are paramount. You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information.Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.People First Culture:From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers. Our employee-first... For full info follow applicati

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