Business Title: Manager, Office Experience

　　Requisition Number: 109888 - 32

　　Function: Business Support Services

　　Area of Interest:

　　State: IL

　　City: Chicago

　　Description:

　　Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

　　KPMG is currently seeking a Manager, Office Experience to join our Administrative and Office Experience organization.

　　Responsibilities:

　　Manage the day-to-day activities of the Conference Services operation to include resource planning, analyzing statistical data, managing service levels contributing to the goals impacting the Conference Services

　　Work to guarantee proper food handling, operational expense control and procurement strategies and sources; respond to customer requests, meeting timelines; review invoices and accounts payable related to conference and catering services purchases; ensure proper p-card reconciliation of statements and approving invoices for processing; recommend and oversee procurement of site-specific conference and catering needs; this may include profit and loss responsibilities for operating a cost recovery model for all food and beverage and labor costs

　　Meet with clients and conference and catering vendors to bolster client and vendor relationships; negotiate pricing and service levels with vendors; safeguard integration of the relationship between Conference Services team, internal reservations team and facilities team to support all meetings and events

　　Support and manage local meeting and events (LME) by leaning into our national LME model to drive a consistent experience across offices

　　Perform people management of small to large teams; conduct performance management process for direct reports by completing goal setting, interim and year-end review, performance calibration and salary management; ensure team members are developing their skills through the leading, coaching, training, effective delegation of tasks and guidance in executing work team goals and objectives

　　Identify staffing resource requirements and develop business cases for hiring, interviewing, selecting, onboarding, and training of new team members

　　Qualifications:

　　Minimum five years of recent Operations Management experience, in a professional hospitality environment, including proven people leadership, operational and financial management experience

　　Bachelor's degree from an accredited college or university or equivalent work experience

　　Experienced and strong people leader; inclusive, approachable and team oriented, building, leading and mentoring teams in a positive environment

　　Excellent oral and written communication skills; ability to interact with various levels of staff and work in a team environment with emphasis in conference services or hospitality industry related activity

　　Advanced proficiency with Microsoft Office Suite applications including Word, Excel, and Outlook

　　Excellent oral and written communication skills

　　KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.

　　Follow this link to obtain salary ranges by city outside of CA: https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=5427-9

　　KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

　　KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

　　KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

　　GL: 4

　　GF: 15312