Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You’ll learn more about this during the application process.

　　JOB SUMMARY: The manager of Network Services is responsible for all aspects of Universal Orlando’s network operations including architecture, design, implementation and support of Universal Orlando’s LAN, MAN, WAN, and Wireless infrastructure. General responsibilities include:

　　Provide management and technical direction for a staff of network administrators

　　Provide architecture and design oversight for Universal Orlando’s network infrastructure

　　Provide network technical support and ensure 24x7 operational support and maintenance

　　Ensure the network meets availability, reliability and performance requirements

　　Recommend standard hardware and software configurations for all network devices

　　MAJOR RESPONSIBILITIES:

　　Provide management and technical oversight for network administrator/engineering staff.

　　Maintain high-level business SLA’s and network availability, reliability, and performance

　　Work with business units on tactical/strategic technical solutions

　　Provide complex problem analysis, determination and resolution using industry standard networking utilities / tools as well as creative thinking.

　　Research and recommend network improvements driving efficiency and business value

　　Create and maintain “as-built” diagrams/documentation, as well as, process and procedure documentation.

　　Present solutions for future needs and future projects to upper management.

　　Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

　　Performs other duties as assigned.

　　SCOPE:

　　Manage daily network operations

　　Address all network issues according to SLA’s

　　Develop roadmap for increasing network capacity, redundancy, flexibility, security, and scalability

　　Work with other divisions on the integration of new technical solutions

　　Maintain security across the network infrastructure

　　Manage the Network team

　　Manage network resources and inventory

　　Maintain network documentation

　　Work with IT Executives on budget management

　　EDUCATION:

　　Bachelor’s degree is required in Business Management or Computer Science.

　　Master’s degree is preferred.

　　EXPERIENCE:

　　Minimum of five (5) years managing a Cisco network

　　Minimum of seven (7) years managing a non-Cisco network

　　Architecting and designing large-scale networks

　　Managing and maintaining Cisco Routers, Switches, Load Balancers and Firewalls

　　Implementing and troubleshooting network/internet Protocols/Services such as GigE, 10/100/1000 Ethernet, OSPF, EIGRP, BGP, DNS, TCP/IP, IPSec and NAT

　　Network management/monitoring tools and protocol analyzers

　　Wireless networking technologies such as 802.11x in an enterprise environment

　　Network related products such as PIX, ASA, VPN, RADIUS and Active Directory.

　　Remote access (IPSec and SSL VPN) technologies

　　Leading large technical projects with demonstrated oral and written ability to communicate with team members

　　or equivalent combination of education and experience.

　　CERTIFICATIONS, LICENSES, REGISTRATIONS:

　　Required - Cisco Certified Network Professional

　　Preferred – Cisco Certified Internetwork Expert

　　ADDITIONAL INFORMATION:

　　Will be responsible for working with other IT departments and other business units in providing the architecture for delivering new solutions.

　　Work with vendors/partners on delivering services and solutions

　　Plan/schedule employee training based on individual career plans and business direction

　　Your talent, skills and experience will be rewarded with a competitive compensation package.

　　Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

　　Universal Orlando Resort. Here you can.

　　Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE