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Manager IV, Process Support Engineer
Manager IV, Process Support Engineer-March 2024
Hiroshima
Mar 28, 2026
About Manager IV, Process Support Engineer

  Key Responsibilities

  Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications.

  Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.

  Manage PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

  Oversees team that checks and approves operational quality of system equipment. Team instructs customers in the operation and maintenance of the system.

  Responsible for training and certification of PSEs into their areas of assigned responsibility

  Responsible for demand planning and financial forecast of activity

  Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology

  Basic integration knowledge

  Functional Knowledge

  Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job familiesBusiness Expertise

  Applies understanding of the industry and how own area contributes to the achievement of objectivesLeadership

  Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challengesProblem Solving

  Identifies and resolves technical, operational and organizational problemsImpact

  Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

  Guided by policies and resource requirements within business unit, department or sub-function

  Interpersonal Skills

  Guides, influences and persuades others internally in related areas or externallyPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

  Qualifications

  Education:

  Bachelor's Degree

  Skills:

  Certifications:

  Languages:

  Years of Experience:

  7 - 10 Years

  Work Experience:

  Additional Information

  Time Type:

  Full time

  Employee Type:

  Assignee / Regular

  Travel:

  Relocation Eligible:

  Yes

  Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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