Job Summary:

　　JOB DESCRIPTION – EVENT PROGRAMMING MANAGER

　　Line Manager: Regional Area Manager

　　Contract Terms: 40 hours per week

　　THE TEAM

　　The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

　　THE JOB

　　This position is responsible for all aspects of event programming within the Area and works closely with the Area Manager to ensure efficiencies are achieved between Event Programming and Client Support.

　　WHAT YOU WILL BE DOING

　　Team

　　Collaboration within business operations groups (CDD, AM, CSD, MSS, Finance) for common goal of Client Satisfaction

　　Client Support

　　Develop and maintain excellent client relationships for the purpose of client satisfaction and retention

　　Advise/educate clients within procedural guidelines to ensure accuracy in event building process

　　Maintain Salesforce customer contacts to enable accurate event management routing, tracking and reporting

　　Standards & Efficiency

　　Oversee and assist in the accurate and timely creation of events by Event Programming staff

　　Standardization & Monitoring of Issued BPs

　　Load Balancing

　　Organize and prioritize work requests for Event Programming staff

　　Prioritization as related to Tier 1 clients and National Tours

　　Collaboration with Area Manager to balance workload between areas/regions

　　Understand CS/EM staff EM skill levels as part of efficient load balancing within Area/Region

　　Staff Management & Development

　　Provide mentoring / training (initial and ongoing) to Event Programming staff

　　Manage and Monitor OT for Area staff

　　Explicit scheduling & time Off Authorization

　　Manage any HR EM Staff Performance Reviews

　　Manage recommended praise / disciplinary actions (discrepancy reports)

　　Manage standard interview / hiring process for EM staff

　　Escalation & Support

　　Co-Escalation point for client issues and resolution

　　Escalation point for event related issues & resolution (diagnostics / troubleshooting)

　　Assist with the on-sale calendar and traffic in conjunction with the Area Manager

　　Prepare staff for new product roll outs that pertain to event management

　　Reviewing major on-sales and special promotions

　　Coordination / Oversight of Bridge Call coverage & skill assessment.

　　Will also be responsible for other Event Management duties as assigned

　　What a qualified candidate should possess:

　　Minimum of five years experience on the Ticketmaster system relating specifically to Event Management or equivalent experience

　　Complete knowledge of system commands, VR applications, and higher level skills such as Qualifiers and Series is a must

　　Strong knowledge of Live Nation and Ticketmaster departments and how they impact one another

　　Minimum of 1 year supervisory experience preferred

　　Service oriented, with strong organizational and communication skills

　　Certain degree of creativity, latitude, and problem solving is required

　　Excellent written and oral communication skills, good organizational skills, attention to detail, ability to multi-task in a fast paced, high volume and pressurized environment

　　Must be able to accommodate a flexible schedule including some Saturdays, evenings, and holidays

　　Must be computer literate with excellent data entry and proof reading skills

　　H. S. diploma or equivalent is required. BA/BS degree is preferred

　　YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

　　Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

　　Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.

　　Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

　　Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

　　EQUAL OPPORTUNITIES

　　We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

　　CULTURE

　　We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

　　We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

　　$66,560.00 USD - $69,000.00 USD

　　The expected compensation for this position in Colorado is:

　　$54,999.88 USD - $69,000.00 USD

　　The expected compensation for this position in Washington is:

　　$67,724.80 USD - $69,000.00 USD

　　** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law, t he Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California or Colorado applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California, Colorado, or Washington or perform the position from California, Colorado, or Washington. Similar positions located outside of California, Colorado, or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California, the CO EPEWA , and Washington Laws, a potential new employee’s salary history will not be used in compensation decisions.

　　About Us

　　Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

　　We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

　　There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.