Job Purpose

　　ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.

　　At Intercontinental Exchange (ICE), We're looking for a motivated, results-oriented End User Computing (EUC) Manager to join our team. The EUC group touches every aspect of ICE's fast-paced, dynamic culture and utilizes cutting-edge technology to provide for the needs of our users and the company. The ideal manager is technically proficient, possesses an eager attitude, strong desire to mentor and lead their team, excellent communication skills and a consistently professional demeanor.

　　The End User Computing team at ICE provides technical support to ICE employees, in addition to being involved in the management of technology systems that include desktop support, remote access, process automation, purchasing and conference room support.

　　The EUC Manager will oversee the management and support activities of the End User Computing team. Will be tasked with maintaining ICE's global standards for end user computing and working closely with local business partners to address their needs by delivering superior technology. The EUC Manager provides leadership in driving continuous service and process improvements and has primary ownership of end user experience in the office locations they support.

　　Responsibilities

　　Recruit, mentor and motivate a team of EUC Analysts and Engineers to build a high-performance team. Lead by example in showing a sense of urgency in resolving issues, and ensuring work is done to a high quality. Project Management - Setting and managing client expectations, developing a detailed project plan, defining the scope of the project, understanding project risks and assigning team members to specific tasks Budget Planning - Identify organizations requirements - Creating and maintaining annual team budget. Evaluate team performance on a regular basis ensuring KPIs are tracked, and SLAs are met. Provide technology support to employees across multiple offices and business units while delivering industry leading customer experience. Support technology deployments including network, telephony, desktop systems and applications working with various stakeholders. Take lead on Conference room technology deployment and support. Build relationships with various internal teams that EUC depends on to get their work done. Take lead in the escalation of high visibility issues. Help enhance end user documentation and internal Knowledge Base articles. Identify and pursue opportunities for automation of common issues and requests. Manage the end user asset management process, from procurement to disposal. Support local activities including M&A, BCP and other location specific IT activities. Promote ICE standards and culture in interactions with end usersKnowledge and Experience

　　Bachelor's degree in computer science or related, or equivalent experience (minimum 2-year management experience required) Technical experience working in a Microsoft AD environment and other related technologies. Working knowledge of MACs and end point management, network and workstation technologies Familiarity with AV/Conference Room technology in a corporate environment Experience using IT Service Management tools like ServiceNow. Experience multitasking in a high-pressure & fast paced environment. Strong organizational, project management and performance-oriented time management skills.Schedule

　　This role is on-site in our New York office.

　　Base Salary Range for New York Candidates

　　The expected base salary for this role is between 115,000 - 140,000 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual.

　　Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

　　Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly