Overview

　　Oversees national and regional enterprise accounts. P erforms operational needs analysis,monitors and refines systems and procedures, and delivers metrics and measurements to management and the client for continuous improvement.

　　Responsibilities

　　Oversees responsibility for National and Regional Enterprise Account(s)

　　Directs activities of Site Managers and Area Managers of specific Account

　　Monitors operations for efficiency and quality of service

　　Liaison with all regional operations areas

　　Manages to regional budgetary guidelines

　　Monitors operating unit activities to ensure compliance with CBPS and client policies, as well as contract requirements

　　Assists in renegotiating unit contracts

　　Establishes productivity guidelines

　　Coordinates placement and assignment of personnel throughout division

　　Assists in develops financial and budgetary forecasts for each unit

　　Monitors financial performance including billing and receivable procedures

　　Liaison with all CBPS staff functions on activities relating to own operating units

　　Maintains working relationship with representative including identifying needs analysis, handling criticism & informing of progress

　　Audits Site Manager and Area Manager’s administration of CBPS personnel policies and actions to ensure fair and equitable treatment of all employees

　　Plans for development of unit employees at managerial and non-managerial levels

　　Plans for staffing and implementation of new accounts and services

　　Qualifications

　　Bachelor’s degree required or equivalent work experience

　　Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry

　　Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards

　　Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;

　　Seeks out and address client issues to prevent service level deficiencies

　　Advanced knowledge of mail, copy, fax and binding machinery

　　As required by account contract, knowledge of industry trends and technological changes

　　Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint

　　Floor plan and Organization Chart creation ability a plus

　　Communicate effectively with diverse groups and clients

　　Manage complex projects that impact operations effectively, within time and budgetary constraints

　　Ability to work varied extended hours

　　Advanced ability to execute and deliver the highest quality and production

　　Advanced ability to motivate, manage, mentor and train staff

　　Advanced organizational, administrative, record keeping and time management skills

　　Creative strategic thinking and performance

　　Excellent presentation and interpersonal skills

　　Excellent written and oral communication skills

　　In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services

　　Strong team approach to business

　　Expert in customer service skills, professional attitude and appearance

　　PHYSICAL DEMANDS

　　35% Travel required

　　Occasionally lifting and/or moving of up to 10 lbs.

　　What We Offer:

　　An opportunity to join an established team and be part of a successful and proven global organization!

　　A competitive compensation program!

　　Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!

　　Employee discounts on Canon products & vendor discount programs for employees!

　　World-Class Training & Career Development Programs!

　　Job LocationsUS-IL-CHICAGO

　　Posted Date1 month ago(1/11/2024 1:47 PM)

　　Requisition ID 2024-17283

　　of Openings 1Category (Portal Searching) Administrative/Clerical

　　Position Type (Portal Searching) Regular Full-Time