At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

　　Job Summary

　　The Manager, Data Engagement will play a pivotal role in driving CN Data Services data-driven strategy, leading a team of resources directly engaged with CN community and internal customers, to accompany them when engaging with CN Data Services. The team will regroup the current Self Serve Analytics team resources, that work closely with the CN Data workers community to enable them with Self Serve Analytics platforms and educate them through programs and content. It will also include the resources that have an advisory role with our business, assisting them in shaping their data initiatives, engaging the different CN data services to support their solution delivery and help them optimizing the value. This team will also execute the data literacy roadmap defined by CNDS strategy leads.

　　Main Responsibilities

　　• Develop the new Data Engagement team vision, service offering and roadmap,

　　• Communicate the new Data Engagement team vision, service offering and roadmap and facilitate the change management,

　　• Collaborate with the strategy team to define and implement the data literacy program and other services to educate and increase the business analytics competencies,

　　• Collaborate with other leads in continuous improvement and CNDS foundational initiatives,

　　• Develop and implement best practices for design thinking and visualization.

　　• Lead and manage data engagement resources (self serve analytics CoE, Product managers, Data Analytics advisors), setting clear objectives, providing mentorship, and fostering a collaborative and innovative team culture.

　　• Focus on communications and foster collaboration by regularly providing updates to teams about ongoing initiatives and encouraging teams to work together to accomplish common goals and learning,

　　• Provide a positive onboarding experience to new employees by ensuring they have access to the tools and resources needed to fulfill the job requirements,

　　• Handle employee performance by ensuring employees who are not meeting expectations are identified and supported through the improvement process,

　　• Partner with Human Resources (HR) to bring new talent to the organization by resolving which skills and roles will be required in the future and by making thoughtful hiring decisions,

　　• Participate in succession planning by contributing to the yearly talent review cycle and identifying employees with the potential to move up the management and expertise paths,

　　• Support employee development by regular conversations to reach their career goals.

　　• Collaborate closely with cross-functional teams, including Finance, Marketing, Operations, Engineering, and various I&T departments, to identify opportunities and deliver data-driven solutions that address business challenges,

　　• Maintain the relationship and work model with vendors, including evaluation of their efficiency.

　　Requirements

　　Experience

　　• Minimum 10 years overall work experience

　　• Proven experience (3 years) in a managerial or leadership role within a data service team or related field.

　　• Extensive knowledge and practical experience in data analytics and data visualization.

　　• Experience working in railroad industry is preferred.

　　Education/Certification/Designation

　　• Bachelor's degree specializing in Administration / Project Management / Computer Science / Business Analytics or other quantitative field, related degree or equivalent experience.

　　Competencies

　　• Leadership and team management

　　• Problem-solving skills

　　• Communication skills

　　• Business acumen

　　• Project management

　　• Adaptability and continuous learning

　　• Ethical and regulatory awareness

　　• Collaboration and cross-functional skills

　　• Strategic thinking

　　Assets

　　• Experience working with Tableau or Power BI.

　　• Strong understanding of modern agile practices in the context of project management, more specifically Scaled Agile Framework (SAFe)

　　About CN

　　CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

　　For internal candidates, note that the grade level of the position will depend on the employee's experience.

　　CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.