Job Family: Customer Services

　　Req ID: 402442

　　Pre- requisites:

　　BE/ Diploma in Electrical / Electronics or similar qualification2.Good Knowledge on Low Voltage drives with commissioning / service exposure of +8 years (for BE) / +12 years (for Diploma) experience in drives. 3. Application knowledge in the industry area of Sugar/Cranes/Petrochemical / Metal / Cement/ Paper etc.

　　4.Good communication skills & service attitude is important.

　　Travelling on short notice and to serve customers

　　Know how on Siemens Drives & PLC will be considered as additional benefit

　　Roles & Responsibilities:

　　To provide service support to customers at a short notice and ensure customer delight

　　Drive service business portfolio ( service contract , retrofits , spare parts , repairs )

　　To provide lead generation to sales team for business growth

　　To monitor & take actions on open calls , escalated cases ,service business targets

　　Focus on industry segment like Sugar / Cranes / petrochemical /Metal/ Paper Industries apart from discrete industries which is in line with our portfolio growth commitment

　　To drive digitalization portfolio