Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

　　When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

　　Join Visa: A Network Working for Everyone.

　　Job Description The Manager, Implementation and Change will be a key member in Visa’s Enterprise Transformation Office (ETO), which is responsible for driving meaningful and sustainable change across the many segments of Visa’s business. Broad topics may include, but are not limited to:

　　Helping develop strategies and initiatives that drive step-change improvement in accountability

　　Addressing enterprise-wide organizational improvements to unlock revenue or capacity

　　Identifying areas of opportunity to improve the client experience and accelerate time-to-market

　　As a manager, the individual will be a member of the Implementation and Change practice and responsible for driving specific behavior and mindset changes in support of Visa’s transformation initiatives. They will focus on the people side of change, including changes to business processes, systems, tools, and technology. This person will be essential to ensure the business is ready for change.

　　Key Responsibilities

　　The ideal candidate will be creative and have direct experience with developing communications, information materials, training and events to enable the adoption of enterprise-wide change. This person must be able to work cross functionally and thrive in a dynamic and ever-changing environment.

　　Key responsibilities will include creating and implementing change management tactics to maximize employee adoption and proficiency, while minimizing resistance.

　　Directly and in partnership with internal SMEs and agency partners develop communications and end user training, including executive memos, internal presentations, infographics, videos, intranet destinations, case studies, demos and learning events

　　Define the sequence of activities required to build awareness, develop competency, and accelerate adoption of change with proficiency

　　Manage the implementation of change deliverables supporting the overarching change objectives

　　Identify, analyze and prepare tactics to reduce risk and resistance to adoption

　　Collaborate with other members of the Implementation and Change team to define and measure the impact of change deliverables

　　This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

　　Qualifications Basic Qualifications:

　　5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications:

　　6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhDPrevious experience in implementing organizational wide changeSolid understanding of organizational change management principles, methodologies, tools and best practicesProsci or other change management certification or designationProficiency with Microsoft 365 Suite including Word, PPT, Teams and SharePointPrevious experience working in a consulting firm as part of an implementation teamStrong written and visualization skills, with a background in marketing, communications, or designSuperb proficiency in PPT, with experience using InDesign or similar design tools a plusSelf-motivated with the ability to exercise independent judgment with minimal direction from managementAbility to coordinate activities with colleagues from cross-functional teams Additional Information Work Hours: Varies upon the needs of the department.

　　Travel Requirements: This position requires travel 5-10% of the time.

　　Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

　　Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

　　Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

　　U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 106,700.00 to 138,600.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.