Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary

　　In this role, you will play a crucial part in ensuring the efficiency and effectiveness of COE Processes and related escalations and communications. This leader will need to possess a strong working knowledge of specialty pharmacy workflow and be able to influence others and lead COE strategy. The non-clinical advisor will collaborate with various departments to analyze data, and lead data driven initiatives to support the COE teams. They will be responsible for leading COE initiatives to improve operational efficiency and build capabilities to drive for results. You must possess a clear vision on where the COE Ops support team and specialty is heading and build tangible products and services that help achieve our objectives. They will be responsible for supporting all areas of Specialty Operations and they will drive initiatives that aim to maintain performance standards and ensure high-quality services to our clients and patients.

　　This position will interface with all areas of Specialty, inclusive of multiple levels of leadership and must possess a deep understanding of the business coupled with the ability to influence and impact others. This position is critical for the execution of COE strategy to achieve patient experience, quality and financial goals .

　　Required Qualifications

　　5-8 years of experience with specialty operations, pharmacy business, specialty back-end operations, or benefits verification required

　　Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization

　　Strong presentation skills; good ability to leverage MS PowerPoint

　　Strong ability to communicate systems and procedural changes to end users through excellent written and oral communications.

　　Good understanding of metrics, measurement of activities, productive work, rates etc. to support calculation and/or validating value/savings, building business cases and business models for value

　　Comprehensive knowledge of the practices, procedures and principles of therapy specific information

　　Strong drug classification background and general drug knowledge

　　Knowledge of plan attributes relating to conflicts on member plans.

　　Preferred Qualifications

　　8-10 years of experience with specialty operations, pharmacy business, specialty back-end operations, or benefits verification preferred.

　　Organizational, interpersonal and leadership skills are essential. Must be able to prioritize workload, manage multiple projects, meet deadlines, and problem-solve. Excellent verbal and written communication skills and outstanding customer service skills are necessary.

　　Ability to identify, define and communicate issues.

　　Extensive knowledge of Specialty Pharmacy processes and systems.

　　Good working knowledge of all Microsoft Office programs.

　　Ability to produce results by working within established deadlines, and understanding next steps

　　Ability to effectively handle pressures and demands of deadlines and competing priorities

　　Ability to interact with internal business partners at a senior and management level to clarify requirements and business needs for changes and enhancements.

　　Excellent proven interpersonal skills with the ability to teach and motivate others

　　EducationBachelors Degree or equivalent experience required

　　Masters in business management or related fields is preferred

　　Pay Range

　　The typical pay range for this role is:

　　$54,300.00 - $119,300.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.