Summary:

　　The MAC Artist represents the image, products and culture of the company to the Customer. Their primary responsibility is customer service and sales, achieved through exceptional communications skills and artistic abilities.  Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.

　　Responsibilities:

　　Provide welcoming, personal, professional service to all Customers at all times

　　Ask questions, investigate preferences, listen to customer, make the experience interactive

　　Suggest group of appropriate products and/or colors to meet and exceed customers’ needs

　　Assist customers with product/services selection and information

　　Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires. Sample products as applicable.

　　Inform customers of M·A·C consciousness programs and philosophies

　　Obtain Customer data for M·A·C Addict book or other client list as required

　　On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system. 

　　Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives

　　Keep informed about products/company information/store information

　　Practice current good counter practices

　　Actively participate in store theme days and events and new product launches

　　Study the Skills Certification requirements and complete as many skill sets as appropriate

　　Actively participate in M·A·C training sessions and partnered store mandatory training sessions

　　Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business

　　Maintain a clean and organized work area. 

　　Maintain tester units in proper schematic order.

　　Clean or replace any broken or damaged products

　　Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.

　　Inform management of any store maintenance issues

　　Inform management of any Health and Safety issues which might lead to accidents

　　Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on transfers and RTV’s.

　　Assist with inventory counts.

　　Submit accurate time worked in voice response system in appropriate time period

　　Complete appropriate Customer correspondence as required.

　　Adhere to proper security procedures regarding handling of cash and assets

　　Assist in stocking of all counter supplies and inventory on a daily basis as required

　　Assist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the day

　　Arrange for product transfer from other stores if customer wants product currently unavailable at your counter

　　Communicate low on stock and out of stocks to Retail Manager

　　Assist in the proper rotation of stock

　　Other duties as assigned by management

　　Education & Experience:

　　High School diploma, GED or High School Equivalence Certificate

　　Proven knowledge and selling experience with cosmetics.

　　Minimum of one (1) year of previous customer service or selling experience

　　Ability to work in fast-paced environment

　　Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)

　　Bi-lingual skills a plus (Arabic, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)

　　We are an Equal Opportunity Employer

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