Description:

　　What You’ll Do:

　　• Respond to all types of customer service calls, scheduled maintenance calls, and emergency calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug a substantial variety of systems for complex problems.

　　• Identify and resolve problems for all types of service calls including emergency calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.

　　• Complete accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking.

　　• Act as “our customer’s best service provider” at all times thereby ensuring they are the customer’s first choice for service.

　　• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.

　　• Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Use advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

　　• Provide technical support to end users and field labor when applicable. Transfer knowledge and expertise to other Specialists.

　　• Use technical knowledge, skills and experience, act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provide performance feedback to management.

　　• Keep up to date and informed on all company products, services and policies.

　　• Present a professional image at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.

　　• Communicate with and work with the other team members consistently to improve overall operations of the Technology Center, and company.

　　• Perform other duties and responsibilities as requested or required

　　Experience Level:

　　Expert Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.