Lottery Field Supervisor

　　Augusta , Maine , United States | Management/Supervisory | Full-time

　　Apply by: Feb. 7, 2024

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　　DEPARTMENT OF ADMINISTRATIVE AND FINANCIAL SERVICES

　　BUREAU OF ALCOHOLIC BEVERAGES AND LOTTERY OPERATIONS

　　Opening Date: January 24, 2024

　　Closing Date: February 7, 2024

　　Job Class Code: 6531

　　Grade: 25

　　Salary: $55,744.00 - $75,691.20/Annually

　　Position Number: 016800102

　　The Department of Administrative and Financial Services, Bureau of Alcoholic Beverages and Lottery Operations is seeking candidates for a Lottery Field Supervisor. This is administrative work of a supervisory nature in planning and directing the lottery field staff throughout the State. Responsibilities include developing and implementing strategies to increase lottery ticket sales. Work involves providing oversight to field staff, coordinating promotional information, resolving difficult agent problems, and training subordinate staff. Work is performed under limited supervision.

　　TYPICAL DUTIES:

　　Oversees, coordinates, reviews, and appraises the work of subordinate field staff in ticket distribution, inventory control, and accountability in order to ensure adherence to administrative policies and procedures.

　　Trains staff in order to enhance job knowledge and proficiency.

　　Resolves complicated or difficult retailer problems referred by field or management staff in order ensure high level of customer satisfaction.

　　Works collaboratively with the lottery gaming system vendor to ensure proper inventory levels are maintained at retail establishments, service calls are responded to in a timely manner and retailers are satisfied with overall service.

　　Reviews and develops territorial divisions of staff to ensure operational efficiency.

　　Works collaboratively with lottery games manager in the development of new games.

　　Identifies, researches, and recommends promotional marketing opportunities in order to encourage sales growth.

　　Implements and complies with human resource laws, policies, procedures, and practices such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety.

　　REQUIRED SKILLS AND KNOWLEDGES:

　　Knowledge of sales techniques and practices.

　　Knowledge of business administration principles and practices. Knowledge of training principles and practices.

　　Knowledge of lottery guidelines, policies, and procedures. Knowledge of ticket allocation and systems procedures.

　　Knowledge of lottery promotional materials. Knowledge of research techniques.

　　Ability to analyze and interpret statistical data. Ability to negotiate and resolve difficult situations. Ability to communicate effectively.

　　Ability to write clearly and effectively.

　　Ability to supervise subordinate employees.

　　MINIMUM QUALIFICATIONS:

　　A bachelor’s degree in business administration, marketing, or directly related field plus 1 year of supervisory experience; or

　　five (5) year combination of experience, education, and training in sales, marketing, business, or related area including one (1) year of supervisory experience.

　　Must hold a valid driver’s license.

　　Preference will be given to those who submit a cover letter and resume’ for consideration.

　　BENEFITS:

　　No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

　　Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

　　Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

　　Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

　　Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

　　Retirement Plan – The State of Maine contributes 13.41% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

　　Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

　　Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

　　Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

　　Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

　　Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/rules-policies/policy-practices-manual/Employee-Rights-and-Responsibilities-Federal) .

　　Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

　　Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

　　There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

　　Thinking about applying?

　　Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.