At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　TE Connectivity's Distribution & Logistics Teams manage the efficient flow of goods, services and information between point of origin through customer placement in order to meet customer requirements or internal business objectives. They create integrated processes among internal functions such as operations, purchasing and logistics, and outside suppliers. They also focus resources on continuous improvement of the movement of materials through various production processes, and establish key performance metrics and benchmarks relating to supply chain planning/forecasting to measure actual performance against goals on a regular basis.

　　Tasks Summary & Responsibilities

　　Creation and regular follow up of quotes in collaboration with Sales and CSSCMonitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCSCoordination of Manual Order entry with support of CSSCDaily review and resolution of blocks including improvement actions to avoid re-occurrence.Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence.Updating of Customer Profiles and Customer Master including x-referencesFollow up on open disputes or invoices with other departments like finance and Sales including credit creation with support of CSSC to ensure best possible A R results.Creation of returns with support of CSSC and follow up on aged open returns.Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance.Timely escalations towards planning and Customer Service Management to avoid high-cost premium freight and line stoppagesReview of STR Performance by CSR and Customer including improvement actionsReview of billings or bookings reports to ensure best possible understanding of Customers and performances including report back to CS ManagementParticipation in daily GO Meetings and highlighting of issues and improvement ideas.Usage of TEOA Tools to ensure high quality standards.Daily review of consignment workflows and resolution.Regular follow up of drop shipment ordersActive participation in weekly team and TEOA meetingsRegular Meetings with Sales and Marketing for information exchange and initiation of improvement actionsMonthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer ExperienceWorking on Customer Service KPI'sInternal communication with various departments like Sales, Finance, Pricing, WH, Planning and Customer Supply ChainExternal communication with Customers, Carriers and WH

　　What your background should look like:

　　Masters in industrial engineering and Logistics freshly graduatedPC knowledges in SAP, MS Office, Lotus NotesGood skills in English language are required, further languages desirable.Very good customer and service orientation required.

　　Competencies

　　Values: Integrity, Accountability, Teamwork, Innovation