LensCrafters - Team Lead

　　Date: Jan 19, 2024

　　Brand: LensCrafters

　　Location:

　　Bethesda, MD, US, 20817

　　Requisition ID: 833389

　　Store # : 000569 LensCrafters

　　Position: Full-Time

　　Total Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US)

　　At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

　　By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

　　LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

　　GENERAL FUNCTION

　　The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　While working in Retail

　　Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.

　　Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.

　　Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.

　　Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.

　　Strives to achieve exceptional results with every customer and patient every time.

　　Serves as a responsible alternate store key holder.

　　Brings associate opportunities to the attention of management directly & in a timely manner.

　　While working in Lab, if applicable

　　Custom fits glasses & precisely places prescription in lenses.

　　Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.

　　Edges & mounts only when needed & within company guidelines.

　　Ensures finished eyewear meets optical standards & customer requirements.

　　Ensures associates complete training, & routinely conducts eyewear inspections with excellence.

　　Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.

　　Ensures approved safety programs are implemented & maintained consistently per standards.

　　Creates a safe working environment for all. Demonstrates safe work practices.

　　Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

　　BASIC QUALIFICATIONS

　　HS diploma/GED

　　1+ year experience

　　Strong optical & retail experience

　　Knowledge of current optical theory & merchandise

　　Strong communicator & listener

　　Strong inter-personal skills

　　Strong basic math skills

　　Sales skills

　　Problem solving ability

　　Familiarity with cash register, computers & calculators

　　Leadership & training experience

　　Edging & mounting experience

　　Basic optics knowledge & optical measurement experience

　　PREFERRED QUALIFICATIONS

　　State licensure (if applicable) &/or ABO Certification in non-licensed states

　　LensCrafters Final Eyewear Inspector Certification

　　LensCrafters Quality, Fitting & Adjusting Program

　　Optical machinery/instruments experience

　　Customer service experience

　　AccuFit Digital Measurement System certification

　　Knowledge of current store merchandise & lens options

　　Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

　　Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

　　We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

　　Nearest Major Market: Washington DC

　　Job Segment: Retail Sales, Manager, Retail, Management