Job Description

　　As a Learning Experience Designer in Customer Success, you will play a crucial role in designing and developing technical training materials to facilitate the implementation, use, administration, and support of our technology. You will collaborate with subject matter experts across Customer Success and ExtraHop at large to create delightful digital learning experiences optimized for comprehension, application, and retention.

　　 Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, and voiceovers

　　 Apply learning theory and instructional design best practices to produce course design documents and video scripts

　　 Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and skill gaps to address through training

　　 Conduct independent research on course topics using internal and external resources

　　 Create and deploy courses within the learning management system

　　 Execute quality assurance reviews of new and revised courses and assessments

　　 Update aging assets to ensure alignment with available and in-use product versions

　　Skills and Requirements

　　Four-year degree or equivalent experience; background in adult education preferred

　　 Demonstrated ability to develop instructional content on complex subjects; experience with self-paced/online modality preferred

　　 Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)

　　 LMS (Skilljar) or CMS administration experience Ability to quickly grasp technical concepts with minimal assistance

　　 Experience in a high-growth tech company

　　 Excellent organizational, analytical, problem-solving, and communication skills

　　 Team-focused attitude and experience translating customer needs into deliverables null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].