CCI Health Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, we deliver high-quality, affordable care to every patient during all stages of life. 

　　As a member of the health center’s integrated care team the Lead Triage RN fulfills the following KEY FUNCTIONS AND RESPONSIBILITIES for the provision of patient centered, coordinated health care: 

　　Utilizes evidence-based resources to provide nursing triage services: assesses medical history, clinical need and urgency and determines necessary disposition via telephone or web consult.  

　　Provides patient education, medical advice and preventative behaviors that support the patient’s signs and symptoms. 

　　Leads the transition of care outreach program by ensuring follow up for patients following hospital discharge or emergency room visit. 

　　Serves as a lead in triage, transitions of care management and patient communication. 

　　Develops, enforces, and maintains policies, procedures, workflows and clinical guidelines.  

　　Engages in CCI quality assurance and quality improvement activities. 

　　Supervises triage nursing team – including assigning duties, coaching, hiring, training and corrective action. 

　　Attends and participates in meetings, committees, health fairs, events and trainings as assigned.  

　　Consistently seeks avenues for self-education to maintain compliance with evidence-based practice and advancements in triage nursing.  

　　Maintains the patient’s electronic medical record within expected timeframes, following CCI standards for charting. 

　　Provides quality customer service and communicates in a HIPAA compliant, culturally sensitive and trauma-informed manner.  

　　Works within the policies and procedures of CCI Health Services Inc. 

　　Performs other duties responsibilities as assigned by the Director of Nursing or designee. 

　　MINIMUM QUALIFICATIONS: 

　　Active RN license issued by the State of Maryland Board of Nursing or any state under the Nurse License Compact. 

　　Minimum of three (3) years of nursing experience, with acute care and/or triage experience preferred.

　　Progressive leadership experience a plus.  

　　Current BLS/CPR certification required. 

　　Excellent written, verbal, telephone, and interpersonal communication skills with experience documenting in an Electronic Medical Record (EMR). Specific knowledge of eClinicalWorks (eCW) is a plus. 

　　Prior experience in a lead or supervisory capacity a plus. 

　　Written and oral fluency in English. Bilingual (English/Spanish) preferred.

　　WORKING CONDITIONS: 

　　Must be local to the DMV area, with capacity to work remotely.

　　This position may require travel between CCI sites as needed. 

　　Work under stressful conditions within a controlled, enclosed environment daily.  Work environment may involve exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.   

　　ADA Category.  In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.  

　　OSHA Category 1.  Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. 

　　Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.

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