Job Description As a valued colleague on our team, you will act as a team lead in the designing, producing, testing, or implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems.

THE IMPACT YOU WILL MAKE

The Support and Tools - Software Engineering - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups.

Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs.

Use a process-driven approach to leading design solutions.

Implement new software technology and coordinate simultaneous implementation tasks across teams.

May maintain or oversee the maintenance of existing software.

Qualifications THE EXPERIENCE YOU BRING TO THE TEAM

Required Experience

4 plus years of experience developing enterprise applications

4 plus years of engineering enterprise cloud infrastructure

Experience managing technical stakeholders

Experience mentoring and coaching junior engineers

Experience with Application Performance Management and Observability

Desired Experience

Bachelor’s degree in computer science, Management Information Systems (MIS), Systems Engineering, or related field

Certification in AWS Solutions Architect Associate or Developer Associate, Splunk Certification Developer, or Sun Certified Java Developer

Experience with application production / operations support, including incident response, problem management, runbooks, and knowledge articles

Experience with post-mortems, root-cause analysis (RCA), and / or AWS Correction-of-Errors (CoE)

Experience with Failure Mode Effect Analysis (FMEA) and Chaos testing / engineering

Experienced in application monitoring / observability, including building dashboards, establishing service level indicators / objectives / agreements (SLIs / SLOs / SLAs), and logging / tracing

Skills

Skilled in programming in Java and / or Python with an understanding J2EE frameworks, such as Spring Boot / Spring Cloud, and REST

Skilled in AWS cloud applications and technologies, including containerization, virtualization, microservices, and server-less architecture in tools

Understanding of error budgeting and toil reduction

Ability to create disaster recovery plans and execute failover tests

Skilled in capacity planning and performance testing / engineering tools, such as JMeter and / or LoadRunner

Skilled in Scaled Agile Framework (SAFe) and Jira / Confluence

Understanding of fault tolerant / resilience architectural design patterns, such as Bulkhead, Circuit-breaker, Retry, Timeout, etc.

Ability to create automation solutions using tools such as BluePrism and / or Selenium

Excellent problem-solving skills and proactivity in resolving issues / blockers

Excellent verbal / written communication skills, relationship management skills, and ability to collaborate with multiple stakeholders

Tools

AWS (ECS, EC2, RDS, Redshift, EMR, Lambda, Route 53, Step Functions)

Programming using Python/Java

DevOps - Infrastruture as Code, CICD - Jenkins, GitLab, Terraform

ServiceNow, Moogsoft, StatusHub, and / or Blameless

Gremlin, Chaos Monkey, Chaos Toolkit, AWS Fault Injection Service (FIS)

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].